Sure Signal V2 Flashing Power Light and Two Static Orange Lights

[Mattcuk]

Hi,

Recently moved flat and I've also changed router to the newer issue Virgin Media router. Plugged everything in as I had done before and I get the power light flashing with the 'signal' and 'phone' lights static and orange.

I've looked on my connected devices and it does have access to the internet so I'm not sure if it's anything wrong on my end.

Router: Super Hub 2

Connection Speed: 60Mbps

Device: Sure Signal 2

Please Advise!!

Matt

[grolschuk · Accepted solution]

HI there, you could try the following

Unplug the suresignal

Log into your superhub web console, by default it is on http://192.168.0.1

Hit the Advanced settings button (standard username/password is admin/changeme or maybe changeit i can't recall which)

Go to Security -> Firewall

and enable the IPSEC and PPTP vpn passthrough options.

Save and exit

Then plug the suresignal back in and see if you get any joy.

[Mattcuk]

Hi grolschuk,

That's done the trick! 

Thanks for the quick solution,

Matt

[grolschuk]

Fantastic

[yummymummy81]

Hi my V2 has suddenly stopped working. The lights will flash constantly and even when they are static my phone still has no signal. I tried all the trouble shooting solutions ... Resetting/ disconnecting the ethernet / turning off power but no results. Please help

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[yummymummy81]

Hi my V2 has suddenly stopped working. The lights will flash constantly and even when they are static my phone still has no signal. I tried all the trouble shooting solutions ... Resetting/ disconnecting the ethernet / turning off power but no results. Please help