Hi Kay,
Sorry for the delayed response, but I work away from home so can only do anything about this at weekends. Seven weekends so far (and counting) and still it isn't working!.
The results of the tests you suggested are as follows;-
Download speed 66.31
Upload Speed16.8
Ping 33ms
Jitter 1ms
unable to test packet loss
line quality B*
IP address 86.152.210.210
Traceroute results:-
Sids-MacBook-Pro:~ sidmartin$ traceroute www.vodafone.co.uk
traceroute to www.vodafoneaws.co.uk (85.205.252.161), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 2.009 ms 2.611 ms 2.807 ms
2 * * *
3 * * *
4 217.41.216.29 (217.41.216.29) 10.407 ms 23.977 ms 10.428 ms
5 213.120.176.42 (213.120.176.42) 11.819 ms 11.479 ms 10.681 ms
6 217.41.168.245 (217.41.168.245) 10.507 ms 10.170 ms 10.531 ms
7 217.41.168.109 (217.41.168.109) 11.898 ms 11.580 ms 11.804 ms
8 109.159.249.236 (109.159.249.236) 11.609 ms
acc2-10gige-0-1-0-6.l-far.21cn-ipp.bt.net (109.159.249.210) 12.973 ms
acc2-10gige-0-1-0-4.l-far.21cn-ipp.bt.net (109.159.249.198) 10.365 ms
9 core4-te0-9-0-27.faraday.ukcore.bt.net (109.159.249.191) 11.546 ms
core4-te0-0-0-27.faraday.ukcore.bt.net (109.159.249.185) 11.731 ms
core3-te0-0-0-20.faraday.ukcore.bt.net (109.159.249.169) 10.570 ms
10 peer1-xe8-0-1.telehouse.ukcore.bt.net (109.159.254.175) 11.785 ms
62.6.201.215 (62.6.201.215) 11.889 ms
peer1-xe8-2-0.telehouse.ukcore.bt.net (213.121.193.129) 11.673 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 16.999 ms 15.591 ms 15.763 ms
12 85.205.25.30 (85.205.25.30) 24.765 ms 24.710 ms 24.929 ms
13 47.73.192.142 (47.73.192.142) 24.940 ms 24.882 ms 24.699 ms
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sure signal serial number 40114276435
For your information, I have called telephone support on numerous occasions over the last 6-8 weeks to try to get my sure signal working. Each time they re-activate it and tell me to reset the device and wait up to 24 hours for activation to complete. However around midnight the same day (so, much less than 24 hours later) I receive an email from customer.care@vodafone.co.uk (who incidentally dont respond to any replies) like this:-
________________________________________________________________________________________
Update to your Vodafone Sure Signal
Your Vodafone Sure Signal in postcode CT13 0RA has been suspended due to Inactivity. Find out more at vodafone.co.uk/suresignal
Thanks again for being with Vodafone.
Team Vodafone
Privacy policy
Terms ; Conditions
Unsubscribe
; 2010 Vodafone Ltd. Registered address: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. Registered in England No. 1471587.
_______________________________________________________________________________________
I now have 7 such emails. The last one was received following a reset after I had visited the Vodafone store in Canterbury, were they assured me that this would not happen again.
Incidentally I took my sure signal to the store at the request of one of your on-line chat operatives who assured me that someone at the store would be able to check the device was working properly. Of course, this was not the case, and the guy at the store basically implied that because the device was out of warranty, there was nothing that could be done, other than try another reset.
Thanks for any further help you can provide. GIven that I work away from home I am anxious that my wife has the benefit of a decent signal, which is generally very erratic and often non-existent.
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