Sure Signal V2 not connecting

[brynmor530]

Registered this on the 5/07/2017 at 14.51.58  It has not shown any signs of being able to connect to Vodafone as yet.  Once turned on the first two lights flash together for roughly ten minutes and then only the red power light remains lit.  No flashing just a static red light.  I have reset the unit on several occassions and opened up the relvant ports on the router as instructed by Vodafone Tech Support.  I have also moved the SS box to the DMZ on the router to ensure it has complete unfiltered access.

Speed test result:

Ping Test:

External IP Address: 85.236.148.199

IPV6 Address: ::ffff:55ec:94c7

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  ROUTER [192.168.15.1]
  2    13 ms    13 ms    13 ms  net-85-236-144.your-rdns.co.uk [85.236.144.1]
  3    14 ms    13 ms    14 ms  p0-3107-cr0.lon1.as6911.net [62.84.173.45]
  4    13 ms    13 ms    13 ms  62.84.173.78
  5    14 ms    13 ms    13 ms  gi0-0-0-13.rcr11.lon02.atlas.cogentco.com [149.6
.148.41]
  6    14 ms    13 ms    14 ms  be2663.ccr21.lon02.atlas.cogentco.com [130.117.2
.165]
  7    13 ms    14 ms    14 ms  be2328.ccr21.lon01.atlas.cogentco.com [130.117.4
9.85]
  8    13 ms    15 ms    13 ms  ae14-xcr1.lns.cw.net [195.2.22.21]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

Sure Signal Serial Number: 40114208669

[brynmor530]

@Ellie

Thank you for your reply.

It may well have reconnected at that time but it was actually working from around 11:15pm on the previous day.

The one phone that has been tested on it worked perfectly, picking up a full strength signal with the conversation being heard from both caller and receiver although the units range is poor with a radius of only approximately 8m.

Now I need to figure out why it refuses to connect via my broadband/router combination because until then, it is worthless to me and as such my situation hasn't changed.

Finally, may I thank you for pointing out the blindingly obvious to me, “which means the fault isn't with the Sure Signal.”  Oddly enough I could deduce that little gem all by myself.

[ChazzD]

@brynmor530

Please go through the steps to ensure all these ports are forwarded to your Sure Signal's internal IP address.

It's also worth trying a different Ethernet cable to rule this out as a cause for the issues.

Can you confirm who your Internet service provider is and what router you're using please?

[brynmor530]

All ports forwarded. My ISP is in fact indirectly you!

Yes my, supplied by a local reseller, broadband is actually a Vodafone IP Stream network. It is the only broadband my reseller can't get the Sure Signal to work on. It will work on all of the other providers they resell. Having completed extensive tests they are now convinced it is Vodafone blocking my IP as it used to be Iranian. You may have my IP address on a white list but somewhere in your network it is still being blocked.

My ISP has requested an investigation by your broadband tech team but received no response. TWICE! Given that even a reseller of your broadband can't get a reply and you have proven time and again to myself to be incapable of sorting this problem out, I have given up wasting my time on it. Just waiting for my second contract to expire and in the meantime hoping that 4G calling actually materialises. Not holding my breath though as you have already missed your release of summer for VOLTE calling. Your signal is essentially unusable throughout Sandbach.

If you had taken the time to read any of this thread, you would have seen the name of my ISP (reseller) in the broadband speed test results above.  If Vodafone's internal systems were any good a quick check on your computer would have revealed that they are one of your resellers and you would then ask your tech support team to contact them direct to investigate this problem. Instead you repeat the same old requests asking me, as your customer,  to try and fix a problem that is yours to correct.  To me this is more evidence that Vodafone's customer support is nothing more than an off fob department regurgitating the same old responses without actually doing anything behind the scenes to get this fixed.  I'm well into double figures now, of customer support representatives who have been utterly useless at best, if not incompetent and at worst blatant liars. I have been purposefully cut off on at least three occasions and told I would be called back on four occasions. As yet not a single call back, other than your retentions team after I requested a PAC code, only for their response to be to try and sell me an upgrade!! What planet are you on??

Time for me to do something productive with the evening, instead of wasting my time even attempting to get you to understand just how poor you are as a company.  You should be thoroughly ashamed.

[Retired-Laura]

@brynmor530 - I can see that there’s been a move detected on the Vodafone Sure Signal and I’ve ensured that all details are correct on this.

Please reset the Vodafone Sure Signal for this to update.

Make sure that your router settings have been set so that you can accept VPN incoming traffic.

If this still isn’t working, this will be down to your internet service provider.

We’ve checked from the trace route information that you’re with Cogen and this isn’t a Vodafone provider.

[brynmor530]

Laura.  You clearly havent read single thing I've typed and if you have, you have completely miss understood it.

My ISP is a reseller of mutiple broadband providers.  ONE of which is Vodafone.  The connection you can see is on one of their other broadband interconnects.  It does not connect on the Vodafone service they also resell.

The reason you are seeing a location change is because they have been testing it on multiple connections at their offices and it will connect on all of their connections other than the Vodafone service they resell.  Is that clear now!

AGAIN, my router is not currently connected to the Sure Signal.  AGAIN, my ISP cannot get a connection regardless of router on the Vodafone service they resell but can get a connection on the other services they resell regardless of router.  In short YOU, VODAFONE ARE MY BROADBAND PROVIDER VIA A RESELLER!!!! 

[Sukhi]

@brynmor530

As the Sure Signal works with other internet connections, this suggests that the fault does not lie with the Sure Signal.

The issue lies with the ISP set-up. You'll need to contact your ISP for further assistance.

[brynmor530]

It's like banging my head aginst a brick wall.  Are you being purposefully obtuse?  Look it up if you don't understand obtuse.

MY ISP is a resller of YOUR BROADBAND!!!!  They have been contacting you to get this resolved and had no repsonse.  Your tech team doesn't even reply to one of your own resellers.

I see no point incontinuing this conversation with you.  You are all completely useless.