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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73753 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229865 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203332 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Vodafone Servers Unreachable

Our two VSS 1 boxes have been down all week, presuming there was a DSL issue, but today I run some checks and the issue points to Vodafone. We did a 'Tracert' to address 212.183.133.181 and the packets don't reach the destination (request timed out)....

7ony by 4: Newbie
  • 23871 Views
  • 29 replies
  • 0 thanks

Sure Signal not working

I have the SS V2 and I've noticed that none of the lights are on and the unit no longer seems to be working. I've tried resetting it a number of times with no luck. I've tried ringing 191 a number of times desperate to speak to a human being... also ...

PRSce24 by 2: Seeker
  • 11043 Views
  • 4 replies
  • 0 thanks

Can I set my own Smart 3 notification sounds?

I have bought a Smart 3 but find the message alerts are too short and I keep missing them.  As I keep the phone in my handbag I need a message alert that goes on for longer. I've managed to set my own ringtone but can't find how to set up a different...

VSS3 Flashing Power, user orange steady

Hi,I came back from a recent business trip on 6th April & VSS3 was working fine & then it stopped working properly with flashing power & steady orange user light. I have tried reset, changing power sockets etc, but to no avail. Info below, please can...

Nexus 7

I have a Nexus 7 2013 tablet (Wifi version) and would like to view the My Vodafone App account details on this tablet, obviously due to the larger screen size. Is there any way of making it work as I believe it would need a network connection to obta...

Resolved! Vodafone Chat 655 - PC Suite & Software Update

I recently brought the Vodafone Chat 655 for my fiance as her existing phone is now playing up. On pages 57 & 58 of the User Manual it states to go to www.vodafone.com/vodafonechat to download the PC Suite and Software Update. On going to this page o...

Resolved! Sure signal V2 steady red light

Hi, My sure box has been working mostly ok for nearly 2 years but has stopped for the last week or so with steady red light. Have tried most of the options in the forum with no luck. FYI I'm with plusnet on fast fibre using their standard Technicolou...

finchley by 4: Newbie
  • 10604 Views
  • 1 replies
  • 0 thanks

Smart Mini Covers and screen protector advice?

Hi, I have just purchased the Vodafone Smart Mini for my daughter and wondered if anyone had advice about a protective cover and screen protector for this particular model? I am aware this is a rebranded Alcatel device and wondered if anyone had been...

jeffacus by 4: Newbie
  • 13871 Views
  • 2 replies
  • 0 thanks

Smart mini beeping

Hi. I've just picked up a smart mini, works well bar one annoyance. It flipping beeps all the time.The notification tone works but the beeb comes at the same time, or when you set the phone to silent or if you set the. Wrong option (haptic feedback) ...

hooker1uk by 14: Advanced member
  • 14785 Views
  • 7 replies
  • 0 thanks
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