Sure Signal V3 Dead

[dhallam56]

Hi i have a Sure Signal V3 that is Totally Dead, getting no lights or anything.

I wanted to check if it was still in warranty the serial number is 40133879102

cheers

[Retired-Charles]

@dhallam56 - Your Sure Signal registration date was the 04/02/14 and came with a 12 month warranty.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[gsmsecure]

This was absolute rubbish, SURESIGNAL have always been covered with two year warranty.

Since this was orignally posted, a lot has happened and Vodafone are now giving away free replacements. Do not be told on the phone or webchat that yours is out of warranty and therefore needs to be a purchased replacement as this is not true.

If you are reading this and have a version 3 with all its lights out or has exploded, unplug it immediately and see the thread here.

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

These devices are being investigated for design and safety. If yours is affectedyou are able to claim a refund regardless of its age.