Sure Signal V3 Not working after after reset.

[Dibsey]

Hi. I have a SS V3 (Plug in type) which has stopped working and is not providing a signal. 

LIGHTS - Power / Internet & Service all lit and steady. 

SPEED - 5.30 Mbps 

IP ADDRESS - 78.143.214.216

SS SERIAL NUMBER - 42152530145

Traceroute Results

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    21 ms    21 ms    20 ms  88-212-191-134.rdns.as8401.net [88.212.191.134]

  3    20 ms    21 ms    21 ms  bdr3.thd.uk.as8401.net [195.82.97.238]

  4    21 ms    21 ms    21 ms  xe-4-3-4-107-xcr1.lns.cw.net [195.59.236.25]

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Can anybody help please? We have no signal and really need mobile contact for work!!

Thanks 

Dibsey 

[Jenny]

@Dibsey – Everything you’ve posted looks fine and the light sequence you’re seeing, means the Sure Signal’s ready to provide a service.

Please try restarting your phones – sometimes this refreshes things and helps them connect.

If you still can’t connect after trying this, please reset the Sure Signal as follows:

• Connect device to internet and power supply

• Press and hold down reset button – located near the internet port

• Wait for 20 seconds

• Release the reset button
• All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

The Sure Signal will be back online in around 1 hour.