Sure Signal V3 - Power Light ON - Internet FLASHING

[jft]

Hi,

I have a version 3 SureSignal, serial 40131941011 connected to my Sky router.

Initially it worked fine, but it stopped connecting a few weeks ago.  I have reset it many times but nothing ever happens apart from the power light being on and the internet light flashing slowly (no other lights).

Here are the results that you often ask users to send:

Speed test:  8.23 Mbps down, 0.92 Mbps Up

Ping test: 34ms 

External IP: 176.24.138.134

Serial number: 40131941011

Traceroute results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  skyrouter (192.168.0.1)  4.117 ms  2.560 ms  1.200 ms
 2  b0188abe.bb.sky.com (176.24.138.190)  26.363 ms  27.045 ms  25.048 ms
 3  * * *
 4  ip-89-200-131-212.ov.easynet.net (89.200.131.212)  30.938 ms  32.704 ms  31.508 ms
 5  02780a72.bb.sky.com (2.120.10.114)  34.837 ms  28.680 ms  31.470 ms
 6  ae99.edge3.london2.level3.net (212.187.201.57)  28.765 ms  28.764 ms  28.848 ms
 7  ae-0-11.edge4.london2.level3.net (4.69.200.126)  30.019 ms  30.002 ms  29.639 ms
 8  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  28.808 ms  28.726 ms  28.697 ms
 9  ae-56-111.csw1.london1.level3.net (4.69.153.114)  30.261 ms
    ae-58-113.csw1.london1.level3.net (4.69.153.122)  29.793 ms
    ae-59-114.csw1.london1.level3.net (4.69.153.126)  32.622 ms
10  ae-119-3505.edge4.london1.level3.net (4.69.166.1)  30.045 ms
    ae-122-3508.edge4.london1.level3.net (4.69.166.13)  30.082 ms
    ae-119-3505.edge4.london1.level3.net (4.69.166.1)  28.602 ms
11  195.50.122.66 (195.50.122.66)  43.609 ms  46.647 ms  43.275 ms
12  85.205.116.6 (85.205.116.6)  41.951 ms  41.888 ms  40.137 ms
13  * * *
14  * * *
15  * * *
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18  * * *
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20  * * *
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22  * * *
23  * * *
24  * * *
25  * * *
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28  * * *
29  * * *
30  * * *

Hope you can help me.

Many Thanks

Jill

[jft]

Speed test:  8.23 Mbps down, 0.92 Mbps Up

Ping test: 34ms 

External IP: 176.24.138.134

Serial number: 40131941011

Traceroute results:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  skyrouter (192.168.0.1)  4.117 ms  2.560 ms  1.200 ms
 2  b0188abe.bb.sky.com (176.24.138.190)  26.363 ms  27.045 ms  25.048 ms
 3  * * *
 4  ip-89-200-131-212.ov.easynet.net (89.200.131.212)  30.938 ms  32.704 ms  31.508 ms
 5  02780a72.bb.sky.com (2.120.10.114)  34.837 ms  28.680 ms  31.470 ms
 6  ae99.edge3.london2.level3.net (212.187.201.57)  28.765 ms  28.764 ms  28.848 ms
 7  ae-0-11.edge4.london2.level3.net (4.69.200.126)  30.019 ms  30.002 ms  29.639 ms
 8  ae-3-3.ebr1.london1.level3.net (4.69.141.189)  28.808 ms  28.726 ms  28.697 ms
 9  ae-56-111.csw1.london1.level3.net (4.69.153.114)  30.261 ms
    ae-58-113.csw1.london1.level3.net (4.69.153.122)  29.793 ms
    ae-59-114.csw1.london1.level3.net (4.69.153.126)  32.622 ms
10  ae-119-3505.edge4.london1.level3.net (4.69.166.1)  30.045 ms
    ae-122-3508.edge4.london1.level3.net (4.69.166.13)  30.082 ms
    ae-119-3505.edge4.london1.level3.net (4.69.166.1)  28.602 ms
11  195.50.122.66 (195.50.122.66)  43.609 ms  46.647 ms  43.275 ms
12  85.205.116.6 (85.205.116.6)  41.951 ms  41.888 ms  40.137 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

Hope you can help me.

Many Thanks

Jill

[Sukhi]

Hi jft

Thanks for providing your traceroute it looks fine to me. I've given it a re sync from our end hopefully this will give it a kick start

Please do a factory re-set and let me know how you get on.

VSS Factory Reset

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Thanks

Sukhi

[jft]

I've done 3 factory resets now but am still having the same result - solid power & flashing Internet light.

Any other ideas?

Thanks

[lbrg9]

Ive had the same problem for the last week and after several 'discussions' with vodafone we still have no result. Is your problem fixed yet?  Are you in a city or semi-rural? We were told its an ISP issue.

[Retired-Kay]

Hi jft, 

Apologies, the previous resync didn't complete so I've done it again for you. Can you do another reset for me? 

ibrg9 - Please provide the following information so that we can help further;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[jft]

Thanks Kay - the re-sync worked! 

[jft]

No, not fixed yet.
We're in the greater london area so I'd expect the coverage to be good.

It's odd that it was working perfectly and has now just decided to stop working.