Sure Signal V3 not working for over a week

[monty_gs]

Hi,

I recently upgraded from a V1 to a V3 and all was working well until just over a week ago when I lost service.  I have reset, re-registered, unplugged for a period of time etc and all to no avail.

I have the solid red power light and the next light is pulsing white and nothing else.  I have done the tests as requested...

Serial number: 43161690581

Download speed: 17.82

Upload speed: 2.00

ISP is Talktalk

Traceroute output:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 11 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms 79-77-64-1.dynamic.dsl.as9105.com [79.77.64.1]
3 7 ms 7 ms 7 ms host-78-151-224-29.as13285.net [78.151.224.29]
4 8 ms 7 ms 7 ms host-78-151-238-28.as13285.net [78.151.238.28]
5 8 ms 8 ms 8 ms host-78-144-13-151.as13285.net [78.144.13.151]
6 7 ms 8 ms 8 ms host-78-144-0-124.as13285.net [78.144.0.124]
7 8 ms 7 ms 7 ms ae10-xcr1.hex.cw.net [195.2.23.141]
8 9 ms 8 ms * ae18-xcr1.lnd.cw.net [195.2.24.157]
9 9 ms 8 ms 8 ms ae15-xcr1.lns.cw.net [195.2.30.114]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Please can someone offer me some assistance with this?  I use the Sure Signal for work and personal calls and it is having a serious impact on me as I live in a proper notspot.

Many thanks,

Matt

[Retired-EricChe]

@laraine

Sorry to hear your Sure Signal hasn't started working yet. Do you have any changes in your light sequence at all?

[monty_gs]

Hi,

The power light is still flashing red and the next light is solid orange.  This is getting seriously frustrating and I would appreciate any help.  It appears that I am not alone in having these issues either.

Regards,

Matt

[laraine]

At this minute..flashing red power light and solid orange internet one...typically it will revert back to solid red and slow flashing white..

[Rahim]

@monty_gs Your Sure Signal should automatically start working as mentioned in my previous post. If you could please keep us updated with how you get on. 

@laraine Please can you confirm your Sure Signal serial number? 

[Badger-Man]

Looks like a Vodafone problem has taken out a lot of Sure Signal boxes recently - have got a thread open myself where my V3 has stopped working 😞

[laraine]

Serial number is 42151258722
Lights s are currently red flashing power and solid orange internet..although as i write this it has changed back to solid red power and slow flashing white internet light..
2 weeks now without it working and nothing i ve done has made any difference...would appreciate any help..

[laraine]

Keeps fluctuating between solid red power and flashing white internet and flashing red power with solid orange internet light.

[Rahim]

@Badger-Man We're currently investigating into your issue with your Sure Signal. We'll update you as soon as we can on the original thread you posted in. 

@laraine I've checked your Sure Signal serial number and can see your device is showing as it's made a connection earlier this morning (25 August 2016). 

Can you please let us know if you're still having trouble? 

[monty_gs]

Hi,

Just getting back to my thread (sorry fellow sufferers) I still have the same flashing power light and orange internet light that occasionally goes to a solid power light and a fleeting white pulsing internet light.  Then it repeats ad infinitum.

We really don't seem to be getting anywhere very quickly here, alas.

Matt

[gazzalj]

Hi,

We are having similar issues. We have two suresignal boxes around our business given the size and they were both working fine but they are now not. The white world symbol is flashing which according to the guide is saying they are trying to connect but it never moves from here except to yellow symbols occasionally then back to the white again. They were working fine but all of a sudden they have stopped.

The two serial numbers are listed below, can you please advise a remedy.

42142815861

42152649531

Thanks