Sure Signal V3 not working, lights correct and numbers registered, this happens intermittently

[richardys]

I have a V3 box which has stopped working again.

This happens frequencly where it will work for days at a time and then stop working for days at a time.  

What makes it worse is that the correct lights are on and indicate its working but no 3G signal:

Power Light: Red

Internet Light: White

In Service Light: White

In Use Light: Off

I've have reset the unit by pressing the button and a factory reset (hold reset button for 30 seconds, unplug and plug back in till lights shown and let go of reset button).

Below are the results from tests.

Serial Number: 40133837795

Speed test result: 39ms (Ping) 3.28 Mbps (Download) 0.35 Mbps (Upload)

Ping test result: 58ms

External IP address: 83.137.231.250

Results of traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 1 ms 1 ms 1 ms 83-137-231-249.sota.net.uk [83.137.231.249]
3 26 ms 27 ms 26 ms lns02.the.core.sota.net.uk [83.137.224.75]
4 29 ms 28 ms 28 ms sw01.b810.edge.sota.net.uk [83.137.224.85]
5 28 ms 27 ms 27 ms sw01.f25.edge.sota.net.uk [83.137.224.45]
6 30 ms 27 ms 28 ms rt01.f25.core.sota.net.uk [83.137.224.6]
7 29 ms 29 ms 28 ms 62.73.170.33
8 41 ms 29 ms 29 ms ae-15.r02.londen03.uk.bb.gin.ntt.net [129.250.3.30]
9 29 ms 28 ms 29 ms ae-0.cw.londen03.uk.bb.gin.ntt.net [129.250.66.46]
10 39 ms 51 ms 47 ms ae22-xcr1.lns.cw.net [195.2.30.61]
11 * * * Request timed out.
12 * * * Request timed out.

[richardys]

It's working again now, can someone from Vodafone check that the device has the latest firmware please.

[richardys]

This has stopped working again, please can someone from Vodafone help!

[Retired-Laura]

Hi richardys,

Checking this is on the latest firmware.

Please can you ensure that the Vodafone Sure Signal is plugged in, and let us know so we’re able to force an update through.

Cheers,

Laura

[richardys]

The device is turned on and will be left on all day.

It's still showing thats it working, yet no 3G signal available on any phone.

[richardys]

The device is still on, but no 3G signal, please can you check the firmware and update.

[Retired-Laura]

Hi richardys,

This is odd.

Can I ask what router you’re using and who your internet provider is?

Cheers,

Laura

[richardys]

Hi,

We're using ZyXEL P-660H-D1 router.  

Our ISP is Sota Connect.

[richardys]

Its finally working again after a week of turning it off and on.

Please can you check it has the latest firmware installed.

[Retired-Laura]

Hi richardys,

Thanks for the update.

Yes I can see that you’re on the latest version of firmware.

If you need anything else please let us know.

Cheers,

Laura