Sure Signal V3 with BT Homehub5

[hazelb]

Hi there, please can you help me to fix the sure signal.  We have a new router BT homehub 5 and it doesn't seem to be able to connect.  I have already disabled the setup wizard and its still not wanting to work 😞

The issue you’re experiencing:

What light sequence you're seeing: Flashing Red Light and Orange Light 4

Your speed test results from here.

Ping 56ms, Download Speed 5.98Mbps, Upload Speed 0.73Mbps

Your external IP address from here.

86.182.219.231

Your Sure Signal serial number:

42151591205

The results of a traceroute.

C:\Users\IBM_ADMIN>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    50 ms     3 ms    41 ms  BThomehub.home [192.168.1.254]
  2    29 ms    88 ms    29 ms  217.32.147.111
  3    27 ms   132 ms    29 ms  217.32.147.158
  4   123 ms    32 ms    42 ms  212.140.206.82
  5   156 ms    34 ms    41 ms  217.41.169.91
  6   109 ms    34 ms    75 ms  213.120.179.83
  7    74 ms    33 ms    41 ms  acc2-xe-0-0-2.sf.21cn-ipp.bt.net [109.159.251.20
5]
  8    44 ms     *       43 ms  core1-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.141]
  9    94 ms    39 ms    43 ms  109.159.255.101
 10    48 ms    47 ms    43 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11   105 ms    41 ms    62 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.

[hazelb]

Hi there, thankyou, I have attempted to do this, but my router is not showing the sure signal on the network at all, so I am unable to select it in port forwarding nor change any DHCP setting.

[Retired-Charles]

@hazelb - Try the Sure Signal at a different location (a friend or relative) to test if it makes a connection.

If this doesn't work then check our repairs process.

[hazelb]

Hi Charles, thankyou I will try this, I only purchased the sure signal on 4th Sept 15, does this mean its covered under the warranty?

[Retired-Charles]

@hazelb - Yes, the Sure Signal comes with a 12 month warranty.

[hazelb]

Hello, yes we've also tried that already, mentioned it in my first post 🙂

Thank you!