Sure Signal Version 2 has stopped working

[redskins1791]

   I have a Sure Signal 2 that has worked fine for nearly 3 years, but stopped a few weeks ago.

I get a constant power light all the time, but the 2 & 3 lights either flash or are off, neither are both permanantly on, often it is just the second light flashing. I have tried several reset and power off on both the sure signal and my router.

Seriel number is 40120215740  and it is showing as active.

Speed Test is = Ping 10ms  -  Download 53.84mbps  -   Upload 3.01 mbps

Traceroute on 212.183.133.177 Below

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     6 ms     7 ms     7 ms  10.4.200.1
  2     7 ms     7 ms     6 ms  brig-core-2b-ae6-736.network.virginmedia.net [80.3.66.249]
  3    10 ms    10 ms    11 ms  popl-bb-1b-ae14-0.network.virginmedia.net [213.105.159.157]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    23 ms    12 ms    12 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.254.42.130]
  7    13 ms    14 ms    13 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
  8    15 ms    14 ms    19 ms  ldngw1.arcor-ip.net [195.66.224.209]
  9    16 ms    15 ms    15 ms  85.205.0.86
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Any help would be appreciated as the signal around my flat is very poor without it.

Regards

Redskins1791

[Retired-Matt_B]

Hi @redskins1791,

Could you please let us know your external IP address?

You can get it from here.

Thanks,

Matt B

[redskins1791]

Hi Matt,

                My External ip address is 81.100.123.44

Thanks

Redskins1791

[Gemma]

Hi @redskins1791

Thanks. Everything you’ve posted looks ok.

Please test a different Ethernet cable and check your ports are opened as follows:

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

Thanks,

Gemma