Sure Signal Version 3

[PVerhaak]

Hi there, my Sure Signal v3 has stopped working without apparent reason. Powerlight is solid red, Internet is solid white, Service is solid white but users light does not show at all.

I did a factory reset to no avail. No user data has been changed, so really no clue as to why this suddenly happened. It worked perfectly fine until 2 days ago.

Thanks for your help. Serial number is 40132752284

Regards

Paul  

[Ben_H]

Hi @PVerhaak

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ben

[PVerhaak]

The light sequence on my Sure Signal doesn't feature in your troubleshooting scenario. All lights are solid, except the User light which is not on at all.

Download speed is 19M, upload is 5M

Ping 35ms

Jitter 6ms

IP address 37.48.227.148

Serial number 40132752284

Trace:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  192.168.1.254 (192.168.1.254)  2.167 ms  0.890 ms  1.095 ms

 2  37.48.225.33 (37.48.225.33)  3.122 ms  4.819 ms  7.657 ms

 3  172.18.46.1 (172.18.46.1)  4.699 ms  32.079 ms *

 4  172.18.45.1 (172.18.45.1)  61.496 ms  58.037 ms  64.244 ms

 5  172.18.41.1 (172.18.41.1)  47.119 ms  18.130 ms  29.175 ms

 6  172.18.26.2 (172.18.26.2)  30.123 ms  11.567 ms  22.919 ms

 7  172.18.48.1 (172.18.48.1)  20.677 ms  25.484 ms  11.591 ms

 8  v871.lon-01.mer.lon.core.wessexinternet.net (37.48.224.250)  27.335 ms  20.365 ms  25.129 ms

 9  ge-1-1-0.core.mer.lon.m12solutions.net (37.48.224.254)  24.012 ms  22.530 ms  19.483 ms

10  89-105-102-92.fluidata.co.uk (89.105.102.92)  30.651 ms  26.393 ms  25.163 ms

11  77-89-177-108.fluidata.co.uk (77.89.177.108)  20.178 ms  21.883 ms  25.038 ms

12  77-89-177-89.fluidata.co.uk (77.89.177.89)  25.861 ms  23.550 ms  27.376 ms

13  77-89-177-30.fluidata.co.uk (77.89.177.30)  26.529 ms  22.711 ms  24.198 ms

14  xe-0-0-2-0.edge00.thn.uk.hso-group.net (46.17.60.97)  39.859 ms  20.413 ms  19.901 ms

15  ldngw1.arcor-ip.net (195.66.224.209)  25.857 ms  22.475 ms  28.449 ms

16  85.205.0.86 (85.205.0.86)  22.057 ms  21.273 ms  27.926 ms

17  *

Thanks

Paul

[Amanda]

Hi @PVerhaak

Thanks - that all looks fine. 

I can see that your Sure Signal is using data. Is it working for you now?

Thanks, 

Amanda