Sure Signal connects to iphone 5, not to 2 iphone 6's

[peterduke9]

Hi,

Plugged in my new sure signal V3 (1st,2nd,3rd lights on permanently) a few days ago and the iphone 5 is working ok eventually -  4th light is on when calling from/or to the phone. We have 2 iphone 6's and they dont seem to use the sure signal at all for some reason - 4th light never comes on during calls. Can anyone help?

An observation:

I've read many posts here today looking for an answer to my problem and noticed that everything seems a bit vague to resolve problems, nothing definite to get you up and running straight away. Sure signals not seeing handsets seems to be the no1 problem. Just curious why it is that way. 

I have had a sure signal V2 for many years and that seemed to have a mind of its own at random times. Sometimes it just wouldnt work when making calls or when installing, or powering up. I'd tinker with my phone and search the internet for hours to no avail. Why dont sure signals just work immediately? Why are they often a problem for people? Should they just plug in and go or is there more to this?

Many thanks, Pete

[Mark]

@peterduke9

As you've taken a look at our Sure Signal Troubleshooting thread and this hasn’t resolved your query, please post the following information as this will enable us to investigate this for you.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

[peterduke9]

Thanks for your reply Mark. Hope this helps.

Speedtest: ping 32ms, download speed 146.29Mbps, upload speed 8.04 Mbps

http://www.speedtest.net/my-result/4636829790

Ping: Packet loss: 0%, Ping 34ms,Jitter: 2ms, Grade: A

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/130224154.png[/IMG][/URL]

Your IP Address is 86.13.220.65

SS serial no: 42150223602

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.1.1)  1.700 ms  0.966 ms  0.886 ms

 2  10.31.56.1 (10.31.56.1)  17.463 ms  18.040 ms  9.973 ms

 3  brnt-core-2b-xe-023-0.network.virginmedia.net (80.2.147.177)  9.368 ms  13.533 ms  9.754 ms

 4  * * *

 5  * * *

 6  nrth-bb-1b-ae0-0.network.virginmedia.net (62.254.42.130)  14.824 ms  16.346 ms  29.047 ms

 7  tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18)  64.070 ms  14.305 ms  13.471 ms

 8  ldngw1.arcor-ip.net (195.66.224.209)  20.402 ms  19.285 ms  20.592 ms

 9  85.205.0.93 (85.205.0.93)  33.833 ms  33.701 ms  35.868 ms

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[Sukhi]

@peterduke9

Everything looks find with your traceroute.

Please make sure you've turned 4G off on your iPhone 6's. Reboot them both, by turning them off and on again

[peterduke9]

Thanks Sukhi. Switching my phones to 3G worked. 

I'm paying 'an arm and a leg' for three 4G monthly plans so im not that keen to switch off 4G and go back to creaky old 3G! Isn't there a way to leave 4G on? At least for when im not at home and using wifi/Sure signal.

Thanks.

[Jenny]

@peterduke9 – To connect to the Sure Signal, you will need to turn off 4G, but you can just go into your settings and turn it back again on when you leave the house.

[peterduke9]

Hmmm..thats not great!

3x vodafone phones in the house, each turning 4G on and off again everytime we leave and enter the house.

The iphone 5 still seems to work even though 4G is turned on. The newer iphone 6's dont seem to. 

Surely there must be a way to have the expensive 4G services im paying a lot for, did i mention that!, and NOT having to revert to creaky old 3G via the settings each time i/we enter and exit the house with our phones?

Thanks.

[jeffkinn]

The iPhone 5 doesn't operate on Vodafone 4G at all. But I don't have to change to 3G only on my 6 plus when I get home.

[peterduke9]

It may be an iphone 5S then which has 4G, i think. So you dont have to change to 3G when you get home. Interesting. Thanks for your input.