Sure Signal lights on but no signal

[IWakeford]

The issue you’re experiencing: No signal for 2 days

What light sequence you're seeing: Red light and first two white lights steady on

Your speed test results from here. Ping 11ms, Download 56.06, Upload 14.02

Your external IP address from here. 109.156.82.179

Your Sure Signal serial number: 42164465496

The results of a traceroute.

1  bthub.home (192.168.1.254)  0.979 ms  0.665 ms  0.686 ms

2  * * *

3  31.55.185.177 (31.55.185.177)  8.883 ms  8.413 ms  8.508 ms

4  31.55.185.184 (31.55.185.184)  9.228 ms  9.781 ms  10.318 ms

5  195.99.127.214 (195.99.127.214)  9.207 ms

    core1-hu0-8-0-5.colindale.ukcore.bt.net (195.99.127.146)  8.484 ms  8.998 ms

6  peer6-hu0-6-0-2.telehouse.ukcore.bt.net (62.172.103.13)  10.522 ms

    195.99.127.83 (195.99.127.83)  9.413 ms  9.527 ms

7  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  8.973 ms

    t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230)  9.061 ms

    t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  8.592 ms

8  166-49-211-254.eu.bt.net (166.49.211.254)  8.557 ms  8.710 ms  8.507 ms

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[Tash]

@IWakeford Apologies for the delay in reaching your post.

I can see that your Sure Signal connected to our servers earlier today. Please let us know if you're still experiencing issues with this and we'll be happy to help.

[IWakeford]

Still not working.

Ian

[Gemma]

@IWakeford - If the light sequence you’ve posted above is still the same, this indicates that the Sure Signal is set up and should be ready to use.

Please follow the below steps:

1. Unplug the Sure Signal for 20 minutes
2. Plug the Sure Signal back in. 
3. Wait until it’s reloaded and then turn the phones off that are within range of the Sure Signal.
4. Remove the battery if possible and then put it back in and turn the phones on.

If you’re still unable to get a signal after this, please let us know if the light sequence has changed.

[IWakeford]

Phones worked yesterday for about 12 hours, but this morning we are back to where we started - red + two white lights, no mobile signal on three registered phones (where there was yesterday). Have reset one of the phones (a Vodafone Smart Ultra 6) and also tried setting it to 3G only, both to no avail.

[Tash]

Thanks for getting back to us @IWakeford.

I'm sorry to hear you're still experiencing issues. I've now completed a resync of the device to help with this. 

Please allow up to six hours to pass before resetting the device.

Let us know how you get on after completing this.

[IWakeford]

Problem solved after your last full reset - but not working again!  Please can you reset again?

Ian

[John]

@IWakeford As it's been a while since you were last having some trouble, please take a look at our Sure Signal Troubleshooting thread, then post back your results if you’re not directed to an existing thread.