Sure Signal no In Use Light

[davidfarquhar]

My SureSignal v3  doesn’t seem to allow my phone to connect to it.  I have a solid Power light, Solid White Internet light, Solid White In Service light but nothing on the the In Use light even when I am on a call.

I had issues last year when I first got this, and tried plugging it in again yesterday.  I have done a factory reset based on comments in another thread, and waited an hour for it to restart.  But still no In Use Light.

Interestingly I seem to be having better signal today - I wondered if the phone could be using the Sure Signal and perhaps the light is broken?

The standard test results are shown below.  My phone is registered to the Sure Signal

Any ideas on how to resolve this?

Using BT Infinity 

Speed test

- Ping 14ms

- Download 68.60Mbps

- Upload 15.35Mbps

Ping test

Ping 34ms

Jitter 4ms

Grade B*

Unable to test packet loss

External IP - 31.54.130.187

External IPV6 - ::ffff:1f36:82bb

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub.home (192.168.1.254)  0.957 ms  0.672 ms  0.573 ms

 2  217.32.141.144 (217.32.141.144)  6.188 ms  6.886 ms  6.360 ms

 3  217.32.141.222 (217.32.141.222)  9.799 ms  6.372 ms  6.268 ms

 4  212.140.235.82 (212.140.235.82)  9.905 ms  9.567 ms  9.697 ms

 5  31.55.164.247 (31.55.164.247)  9.616 ms  9.660 ms  9.760 ms

 6  31.55.164.109 (31.55.164.109)  10.483 ms  9.987 ms  9.266 ms

 7  acc2-10gige-0-2-0-6.bm.21cn-ipp.bt.net (109.159.248.236)  9.828 ms

    109.159.248.207 (109.159.248.207)  9.383 ms

    acc2-10gige-0-3-0-1.bm.21cn-ipp.bt.net (109.159.248.240)  10.121 ms

 8  109.159.248.132 (109.159.248.132)  20.761 ms

    core2-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.26)  22.394 ms

    core1-te0-15-0-17.ealing.ukcore.bt.net (109.159.248.34)  14.036 ms

 9  peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211)  13.761 ms

    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  16.633 ms

    core2-pos7-0.bletchley.ukcore.bt.net (194.72.31.149)  13.932 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  17.997 ms  17.685 ms  16.850 ms

11  85.205.0.93 (85.205.0.93)  16.097 ms  16.208 ms  15.656 ms

12  * * *

13  * * *

14  * * *

[davidfarquhar]

I don't know if its conincidence or because some nice person from Vodafone read this thread, but the In Use light has started coming on and off just now, and when I made a call it went on solid..

[Retired-Sarah]

Hi @davidfarquhar 

We’re glad to hear that and thanks for keeping us updated.

If you need any further help just let us know.

Thanks,

Sarah

[Homer247]

I have an identical problem. Whats the solution ?

[Rahim]

@Homer247 Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?