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Solution

Sure Signal no longer working

snakesosa
2: Seeker
2: Seeker

The issue you’re experiencing:
Sure Signal Version 2 box no longer working.

What light sequence you're seeing:
Red light on always white light flicker on and off, even after every time its reset.

Your speed test results from here.
6.18Mb/s

Your external IP address from here.
109.79.134.78

Your Sure Signal serial number:
40115153286

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.1.1
2 38 ms 36 ms 35 ms 89.19.64.133
3 36 ms 37 ms 36 ms 89.19.65.177
4 38 ms 38 ms 36 ms ae3-111-ucr1.dub.cw.net [195.2.27.21]
5 46 ms 46 ms 47 ms ae14-xcr1.bkl.cw.net [195.2.21.13]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

1 ACCEPTED SOLUTION

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

 

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

View solution in original position

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

 

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks this was the problem. I used a same volt plug left over from the many routers we've had and this fixed it. Tested old plug and wasnt giving out the same voltage anymore.

BandOfBrothers
17: Community Champion
17: Community Champion
Awesome.

Glad this worked for you.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.