Sure Signal not working after power cut

[Rohan777]

We had a power cut in the middle of last week and since then cannot get the Sure Signal to work, despite re-setting several times. The internet connection for the computers is fine.

The power light is on, the internet light is sometimes flashing, sometimes on and the status light flashes from time to time.

- Router Make & Model: DrayTek Vigor 2710n

- Sure Signal Serial Number: 21196761452

Please can you help?

Thanks

Rohan

[Retired-Beau]

@Woowoo25

I can see that you’re Sure Signal last connected on the 25 April.

I’ve resynced your device now and after 24 hours, please follow the below steps:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.