Sure Signal not working

[mhgoldman]

My Sure Signal worked for the last year and stopped about 2 days ago. I had it it registered through my work number and used my personnel number on it too.  We deleted my work number so I thought this might be the proble, resetting hadn't worked. So I registered it as a new one through my personal account. System accepted it as a new Sure Signal but still no signal for my new phone to pick.

Thanks

Merlin 

[mhgoldman]

Mark

Ping 88ms, Download 30MB, Upload 17MB

Ping 33ms, jitter 3ms

IP 31.53.133.122

IPV6 ::ffff:1f35:857a

Serial number 40130613819

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  bthomehub (192.168.1.254)  4.088 ms  1.864 ms  1.820 ms
 2  * * *
 3  * * *
 4  31.55.187.184 (31.55.187.184)  10.037 ms  10.416 ms  9.666 ms
 5  core2-hu0-0-0-1.southbank.ukcore.bt.net (195.99.127.168)  11.130 ms
    core2-hu0-8-0-1.southbank.ukcore.bt.net (195.99.127.184)  11.071 ms  11.108 ms
 6  peer1-et-2-1-0.telehouse.ukcore.bt.net (62.172.103.25)  10.809 ms  10.937 ms  10.380 ms
 7  lndgw2.arcor-ip.net (195.66.224.124)  14.645 ms  14.399 ms  14.772 ms
 8  85.205.0.93 (85.205.0.93)  12.104 ms  12.119 ms  11.743 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *

Thanks

Merlin

[Retired-Charles]

@mhgoldman - I've checked your Sure Signal and can see we had contact with it on the 27 February at 6.04pm. Is everything working now?

[mhgoldman]

Charles

no, it's not

thank

merlin

[Retired-Wayne]

@mhgoldman

If the Sure Signal has stopped supplying 3G to all of your devices, it would indicate a fault with your device.

To find out what you need to do in order to get this sorted, take a look at our Vodafone repairs thread.