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Hi guys,
harpsichord8 - We are an official Vodafone Customer Care forum, but we answer posts in the order they arrive so we can't always respond straight away.
There could be a number of things which have caused the problems you're having. We have most of the details on the other thread here so I'll respond on that one just to keep everything in one place for you.
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JohnAdams101 - We suggest an alternate connection as it can help show if the box itself is faulty - if it works on that connection then it's OK.
If you're unable to test on one then I'd suggest sending it for repair.
Dave
Hi guys,
Johnadams101 - We are aware of an issue affecting some customers - you can see the details here - but you're not necessarily one of them.
As harpsichord8 has shown, it's not an all-encompassing issue and repairs can work. At this point there's nothing else we can do other than looking into that known issue and suggesting a repair just in case you're not affected by that.
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michaelsan - Your Sure Signal doesn't appear to have connected yet. Can you pop us a few details?
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Dave
