Sure Signal stops working

[islanderuk]

When Imake a call it connects OK via the sure signal but after a few minutes all the lights on the Sure Signal disappear and the call drops out. The only light staying on is the power light.

After a few minutes the two lights start coming on again and I can use it but it stops working again after a few minutes.

Any idea what the problem is

[Retired-Simon · Accepted solution]

Hi islanderuk

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Simon

[wbargman]

Hi,

Worked fine last week but today I get flashing red + 2 right-most solid orange.

Test results as follows:-

speed  5.82Mb / 0.37Mb

ping 46ms / 1ms

ip 81.148.242.18

serial number 40124125432

Trace results:-

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1   359 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]
  2    46 ms    55 ms    45 ms  217.47.250.186
  3    46 ms    46 ms    45 ms  217.47.250.193
  4    47 ms    47 ms    46 ms  213.1.69.70
  5    46 ms    46 ms    45 ms  217.41.168.102
  6    46 ms    46 ms    47 ms  217.41.168.33
  7    46 ms    52 ms    46 ms  217.41.168.107
  8    47 ms    47 ms    47 ms  109.159.249.104
  9    53 ms    47 ms    47 ms  core2-te0-15-0-16.faraday.ukcore.bt.net [109.159.249.25]
 10    47 ms    47 ms    47 ms  peer1-xe8-0-1.telehouse.ukcore.bt.net [109.159.254.175]
 11    52 ms    51 ms    50 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    49 ms    49 ms    48 ms  85.205.116.14
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

I hope you can fix this for me.

Thanks.

[Retired-Dave]

Hi wbargman,

The very first step of the Traceroute looks like it may be the problem. The Sure Signal needs times of 200ms or less to hold a stable connection, but that is peaking at almost double that.

You'd need to speak with your Internet Service provider and show them the Traceroute result so they can identify the cause for you.

Dave

[egroeg61266]

sure signal reset but shows active on web site took an hour to find set up page now cant go back not visible on home pages still not getting connected so cant phone anyone frome home

[egroeg61266]

unable to get sure signal dashboard no links on web site

[egroeg61266]

i have tried all reset and ethernet cable removal even reset router(sky  netgear) still nothing my computers broke so using tablet to post i just seem to be having gadjet melt down if this goes on blink ill just scrap every gadjet and go live in a cave

[Ben_H]

Hi egroeg61266,

Let's see if we can help you avoid a two piece animal print suit!

If you're unable to see the Sure Signal dashboard on My Account, can you try clearing your cache and cookies then closing all open browser windows before you try to log in again? If it's still not there let me know which browser it is you're using.

For your Sure Signal troubleshooting, give this guide a whirl and post back your details here if you're not directed to another page.

Cheers, Ben