Sure Signal stops working

[ashlpau]

The above keeps failing every 24 hours, we are lucky if we get uninterrupted service for an entire weekend. I have reset it several times and still no different. The unit is only 8 weeks old. Vodaphone says it is my Broadband and the Broadband company says it is Vodaphone. Plusnet who is my provider says if they're to come out to check I will have to pay for this service and I dont think it is fair. I paid a £100 pounds for the latest series and now getting fed up with all the issues I am having, is there anyone out there that can help...? Here is a speed test if it helps. http://www.speedtest.net/my-result/2954448231.

Thanks

Paul.

[ashlpau]

Still down...this is the longest It has been down since I installed it, I cant even make a phone call from my mobile as it comes saying "Not registered on network". Plusnet has come back to me saying it is not them as I still have access to the internet and I can make and recieve calls on the landline. So I think this box might need to go back to you guys for either a replacement or a refund.

Thanks

Paul Ashley.

[Retired-Andy]

Hi Paul,

Can you let me know what lights you’re seeing, flashing or solid?

If the internet light (the globe) is flashing white, then it’s being configured which can take up to six hours.

Any interruptions to the process will force it to start from scratch again.

If your Sure Signal stops working on a regular basis, it’s likely to be either the unit or something in your current set up which is the cause.

Do you have the chance to try your Sure Signal on a different internet connection, that of a family member or neighbour?

If it works there, it’d mean the cause may lie with your set up.

If it doesn’t work and you see the same issue, it suggests the Sure Signal is faulty and would need sending for repair.

Let me know how you go on.

Cheers,

Andy

[ashlpau]

Hi All,

I have now moved the sure signal from the original socket and moved across to the other side of my office and changed all cables.

All lights are now on and working so fingers crossed - I have also placed a call to Plusnet and ask them to look into my setup.

Thanks for coming back to me so quickly.

Kind Regards

Paul.