Sure Signal v2 down

[boe32]

Hi, sure signal just stopped working today around 12pm, been working for months and months, all lights are on, 2 white lights just flashing, waiting for a connection, youve obviously done something at your end, or your working on something and not telling anyone as usuall, please force a resync, serial 40120952375.

[flagpole]

mine too.

[Wattoh]

Me too

[boe32]

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  BTHUB4 [192.168.1.2]
  2    14 ms    14 ms    14 ms  172.16.17.6
  3    15 ms    14 ms    14 ms  213.120.158.142
  4    15 ms    15 ms    15 ms  213.120.158.141
  5    17 ms    16 ms    17 ms  213.120.181.58
  6    17 ms    16 ms    17 ms  217.41.169.201
  7    17 ms    16 ms    18 ms  217.41.169.109
  8    16 ms    16 ms    16 ms  109.159.251.233
  9    25 ms    26 ms    27 ms  109.159.251.61
 10    23 ms    22 ms    23 ms  109.159.254.209
 11    25 ms    26 ms    25 ms  195.66.224.124
 12    27 ms    27 ms    27 ms  85.205.116.10

Surely i dont need to post a tracert, my connections fine, its got something to do with you guys again.

 serial 40120952375.

ipv4 address 86.179.171.110

ipv6 address ::ffff:56b3:ab6e

Ping http://www.pingtest.net/result/88625022.png.

Speed http://www.speedtest.net/my-result/3070069611

[heather25]

Ours is down too, called Vodafone and apparently I need to call my broadband provider about it!! There is nothing wrong with our broadband, it is working perfectly!! Sort it out Vodafone, we don't pay you money to not be able to use our phones!!

[boe32]

Hhhmm, i just reset mine, it did the first few mins before it turns off, now when it comes back on it flashes a bit, then the lights freeze and it switches off again, in loop. EDIT: Ok another reset as solved that issue, now back to waiting for a connection.

[boe32]

My vss is now fast flashing the 2 white  lights, eventually it will freeze, turn off and start all over again, this is after reseting the vss, before, it was slow flashing constant. Oh, wow, its starting up as i type, would you believe it.

[flagpole]

i called vod. they told me to take the battery out my phone. i said that is not going to stop the lights flashing like mad on my SS.

got transfered to a technical team, they did the resync.

didn't work.

called back an hour later got transfered to a technical team again and put on hold. after 15 minutes hung up.

got up this morning and it's working.

[Retired-Simon]

Hi everyone

boe32 - I’ve performed a resync for you now. You’ll need to do a factory reset on your Sure Signal as follows:

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

flagpole – Is everything still working okay for you?

Wattoh and heather25 –

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon

[boe32]

Thanks, i didnt need the factory reset, turning on and off as given me a connection to the phones that are on the vss.