Sure Signal v3 dissapeared

[Colinoxford]

Installed the sure signal and reged it ok got handsets to work on it.

but its just gone, and i cant see any reference to it in my account settings either

all i can see is a solid red light on and that it 

not sure what to do now ?

[Colinoxford]

Well it worked for a frw days then stopped all of a sudden

and on the advice of the tech team 

I Rebooted my router, changed cable, changed ethernet slot, rebooted the sure signal.

made sure the ipsec was ticked and that mtu was at 1500 which they were anyway, nothting other than that.

I paid £100 for this and it should not need me to be a i.t tech to be able to use it.

I live in oxford which should have 3g but for some reason i dont where i am.

This is faulty, please organise me a new one, as I am really fed up now.

[Ben_H]

Hi Colinoxford,

If your ISP can't advise of any firewall or restrictions, then you can arrange a repair for your unit. There are more details on how to raise a repair here.

I'd highly recommend testing the Sure Signal on an alternative internet connection for an hour or so first though if you get chance. This will help rule out a fault with your unit and arranging a repair needlessly if it is actually down to your home connection.

Cheers, Ben

[Colinoxford]

ok found a router

i have put the virgin superhub into modem mode and attched the an asus router 

still only a red light on the sure siganl and its not showing uo as a conected device in the router pages

Sonos ZoneBridg 192.168.1.35
android-557e8... 192.168.1.53
MAINPC-PC 192.168.1.60
18:0C:AC:AA:F2:B2 192.168.1.113
android-16fed... 192.168.1.117
WDMYCLOUD 192.168.1.209