Sure Signal v3 stopped working

[darrenjacques]

for no reason my sure signal v3 has stopped working. 

the red light and 1st two white lights are on and solid. i have reset the device, i have registered the device but no joy.

has any one seen this before. 

my iphone 6 simply will no longer connect to it. I know i can see a 3g signal fine with my phone and sim as if i drive 15 mins up the road to where there is a signal it works fine.

it must be the sure signal. but i can figure out if its fixable or not

[darrenjacques]

also i have tried the live help link on the Vodafone Sure Signal troubleshooting thread but its a dead link.

[cineriv]

Hi Darren,

This is the correct link to Live chat  .....  http://www.vodafone.co.uk/contact-us/index.htm

Just answer 2 simple account questions, then go to the bottom of the page where you will find the Live chat button, they could be busy, so just stay on and it will tell you when to start your chat.

Good Luck. 

[BandOfBrothers]

Hi

This may not be the issue but try turning off 4G in your phones settings to force it onto 3G to see if that helps. 

Settings-Mobile Data-Voice & Data. 

[darrenjacques]

tried that. didnt work

spent 20mins on a live chat with someone who claimed to fix an issue back end. said leave it 2 hours and try again .. did that .. nothing .. 

[DaveCD]

@darrenjacques

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results 

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[darrenjacques]

since the help from the chat guy didnt work, i have de registerd and re registed the device and hit the reset button. for the past 40mins its been solid red light and the internet light flashing .. .. not happy

Serial number of sure signal
42141343006

Speedtest
25.82Mbps

ping
22ms

External ip
86.136.130.242

tracveroute
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Darren> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms 6 ms 4 ms bthub.home [192.168.1.254]
2 14 ms 13 ms 12 ms 217.32.145.5
3 12 ms 12 ms 12 ms 217.32.145.46
4 17 ms 18 ms 17 ms 213.120.181.182
5 25 ms 100 ms 178 ms 213.120.180.175
6 202 ms 176 ms 124 ms 217.41.169.109
7 154 ms 82 ms 18 ms acc2-xe-0-2-1.sf.21cn-ipp.bt.net [109.159.251.213]
8 24 ms 24 ms 25 ms core1-te-0-4-0-17.ealing.ukcore.bt.net [109.159.251.57]
9 25 ms 25 ms 27 ms core1-pos7-0.bletchley.ukcore.bt.net [194.72.31.145]
10 141 ms 203 ms 129 ms lndgw2.arcor-ip.net [195.66.224.124]
11 234 ms 143 ms 25 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22

[darrenjacques]

full reset seems to have done the trick

[darrenjacques]

anyone know where i can download one from .. google isnt helping

[BandOfBrothers]

Hi

Did the unit not come with a quick start guide. 

These are meant to be plug and play so I'm not sure if there is a user guide. 

May i ask if your experiencing any problems.