Sure Signal

[dw123]

Hi.  My sure signal version 3 (like a plug) worked fine but no longer does so.  The Blackberry Q10 changes from 1 bar to 4 bars and 1 again as it sits in one place and when the sure signal worked properly I had 5 bars all the time in the house.  The red power light is on as are the next two white lights, the phone light (in use light) is dark.  I have tried remarrying the phone, I have unpluggedsure signal and replugged in etc but am stuck.  How do I get it to work again?

Thanks for your help.

[Retired-Kay]

Hi dw123, 

If the first three lights are stable then the Sure Signal should be working fine. 

I'll do a resync for you, please do another reset and let us know how you get on. 

Thanks, 

Kay

[Not_happy_at_al]

I am sick to death with my Suresignal - it took weeks to explain poor VF signal at home and finally squeezed a Sure Signal out you free of charge, I find it works when it wants to, generally after a reset..

I have 5 VF accounts in our house all suffering....this may be our last contract with Vodafone..

[dw123]

i am self employed - I have four accounts with Vodafone and after tonight's call with customer care I now have NO signal on my second phone (which was fine until then and dodgy signal on my main phone.

I cannot run a business like this - I have been with Vodafone loyally since 1985!!!  but will probably not be renewing next time either unless someone comes back and sorts this out in the next 48 hours for once and for all.

So much for 'red' care - seems like it is all just self promotion without any backup!

[Ben_H · Accepted solution]

Hi folks,

Not_happy_at_al - I'm sorry to hear your Sure Signal is intermittent. So we can troubleshoot this with you, can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

dw123 - Ours is a small specialist team so it can take up to 48 hours to get a response. I'm afraid we don't 'bump' posts as this can be unfair to other community members. If your query is time sensitive and you can't reach 191, I'd recommend visiting the Live help team for instant support. Alternatively if you need help with an account specific case, I've sent instructions on how to reach my team here. 

Cheers, Ben