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Sure Signal

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3: Seeker

Greetings

My sure signal [V1] stopped working. We had some electrical work done. After numerous resets I decided to buy a new one [V3] This also will not connect. The power light is on but the second light just flashes on and off. I have tried Vodafone help but my hearing is defective and I could not understand much of what was said. I did understand 're-boot' which I did but to no avail. They suggested changing the sure signal box but surely I do not have two defective devices.

The electrician has checked all the work he has done and assures me that it is not the problem but believes the fault lies with Vodafone. Please can you help as I am without mobile coverage.

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Moderator (Retired)

Hi @AndreaAmati

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

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12 REPLIES 12
17: Community Champion

Hello. 



 

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

 

Online Live chat maybe able to help you. Link in my signature.  

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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Moderator (Retired)

Hi @AndreaAmati

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

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3: Seeker

Hi Shuki

Thank you for the reply to my problem. 

I will reply fully later. 

I have a Mac, please can you alter the PC information for me.

I did do most of the sure signal trouble shooting before I registered for the forum.

Thank you

AndreaAmati

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Moderator (Retired)

@AndreaAmati

 

Of course the steps to do this on a Mac are as follows:

 

1. Click on Applications icon

2. Click on Utilities

3. Click on Network Utility

4. Select the Trace Route tab

5. Type in 212.183.133.181

6. Click Trace.

 

 

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3: Seeker

Hi Shuki

At last the information you asked for:-

Speed test     dn/ld 10.50mps   u/l  1.08mps

Ping               34m/s

Sure Signal serial No.    42152660199

Zen Int       82.71.48.230

 

Traceroute has started…

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 2.307 ms 10.966 ms 1.933 ms
2 losubs.subs.dsl4.th-lon.zen.net.uk (62.3.84.19) 14.691 ms 13.589 ms 13.972 ms
3 ae1-119.cr2.th-lon.zen.net.uk (62.3.84.209) 29.193 ms 14.105 ms 13.941 ms
4 lndgw2.arcor-ip.net (195.66.224.124) 17.947 ms 18.124 ms 34.646 ms
5 85.205.0.86 (85.205.0.86) 15.556 ms 15.889 ms 15.263 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * *

 

I hope that this helps

For further information it is 24 hours since I last set the Sure Signal

AndreaAmati

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Moderator (Retired)

@AndreaAmati - There have been a number of resets on your Sure Signal in the past few days. The lights that are showing mean that it is being configured, so please leave it connected for 24 hours.

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3: Seeker

Thank you for replying.

My Sure Signal has now been connected 'untouched' for 28 hours. Where now?

 

AndreaAmati

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Highlighted
Moderator (Retired)

@AndreaAmati - There was a resync done at 12.38pm today, so the 24 hours to allow for the activation and updates would start from that time. Let us know how it is tomorrow to allow for that time to pass.

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1: Seeker

Hi our sure signal version three has died, 

ping 17ms 

down load 19.64mbps

upload 1.73mbps

IP 86.152.86.183

 

Traceroute


C:\Users\Work> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 1 ms BTBusinessHub.home [192.168.1.254]
2 * * * Request timed out.
3 * * 11 ms 31.55.187.193
4 13 ms 12 ms 11 ms 31.55.187.192
5 13 ms 13 ms 13 ms core2-hu0-19-0-1.southbank.ukcore.bt.net [195.99
.127.174]
6 12 ms 12 ms 12 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99
.127.13]
7 12 ms 12 ms 14 ms t2c3-et-8-1-0-0.uk-lon1.eu.bt.net [166.49.211.24
0]
8 12 ms 13 ms 11 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

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Moderator (Retired)

@richard13

 

Sorry to hear you're having trouble.

 

So that we can take a look into this please could you let us know the Sure Signal serial number and also the light sequence you get, if any.

 

 

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2: Seeker

MY Post code is CB245GX. Your team has insisted I buy another sure signal or upgrade my contract to include a sure signal. It is not my fault that there's no signal in my neighbourhood and I have to upgrade early to get sure signal. 

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Administrator

@adjoto If you'd like us to check the network in your area - please try the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

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