Sure signal 1 resynch please

[bobwiffen]

Please resynch my sure signal 1. It hasn't worked for several days despite a reboot several times. The serial number is 21221062488. the IP address is 86.141.36.34 speed is download:39.9 and upload: 7.94, ping is 22ms and the CMD run is as the attached screenshot

Thanks 

Bob w

[Rahim]

@bobwiffen I can see your Sure Signal hasn't made a connection in a while, therefore I've resycned your device. 

It can take up to 6 hours for the Sure Signal to regain connection and to start working again after the resync. 

Please let us know if you're still having trouble after this. 

[bobwiffen]

Thanks. Do I need to reboot the SS1?  It is showing four solid lights right now.

Bob

[cineriv]

Hi Bob,

If you are still having a problem with your SS1, I would strongly recommend that you replace your power supply, as all 4 lights lit is one of the symptoms of a degraded power supply.

Replacement power supplies can be obtained from Amazon or Ebay and cost around £10-12 inc. delivery.

But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5 Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc.

Regards,

Mike.

[bobwiffen]

OK Mike thanks.

I have just plugged in a new power supply and rebooted. I sometimes have all four lights, then maybe lights 1 &2 then also no 4 flashing.

Lets see now.

Bob

[bobwiffen]

Working well now. New power supply did it.

Many thanks

Bob

[cineriv]

Hi Bob,

That's good news. :smileyhappy: Thanks for letting us know.

Regards,

Mike.

[jonparker29]

Can I get a re-synch too please. Tried resetting several times and lights 1 is solid, occasionally 2 as well then 2 and 4 flash. Thanks.

SS:21223484813

[cineriv]

 Hi jonparker29,

Your symptoms also add up to a degraded power supply.

Please follow my suggestions to in message 4.

It's unlikely that you'll require a re-sync, but try a new power unit first.

Regards,

Mike.

[Rahim]

@jonparker29 I've resynced your Sure Signal as requested, as I can see the device hadn't made contact with us for a while. 

Please allow up to 6 hours for the Sure Signal to regain service. You'll need to restart your phone also. 

If you're still having trouble after this, kindly try what @cineriv has instructed you to do. 

Let us know how you get on.