Sure signal 1

[shonkey]

I'm having trouble with my sure signal not connecting properly. i've enabled port forwarding but all i get is the following slow flashing light sequence 

1, 2, 4

2

1, 4

[Ben_H]

Hi @shonkey

We've been unable to pinpoint what causes this issue when speaking with BT. Upgrading to a Homehub 4 or higher fixes the issue for most users (as you'll see from similar threads).

Thanks,

Ben

[shonkey]

Hi Ben,

I've changed my router to be a TP-Link TD-W8968.

What configuration if any do i need to do in order for the sure signal to connect.

Thanks

[shonkey]

Any update on this as the sure signal device still is not working correctly.

Can you confirm whether or not you can see it is connected?

[Retired-Ian_]

Hi @shonkey 

The Sure Signal still hasn't made contact.

Please try it at a different location using a different ISP.

Thanks,

Ian

[shonkey]

Please can you let me know what configuration is needed for this as i've pretty much tried everything.

TP-Link TD-W8968.

Static IP address assigned to sure signal

Static IP address issued by service provider

Sure Signal device placed in DMZ of router

Port forwarding allowed for 8, 50, 123, 500, 4500, 1723

PLEASE HELP!!

[cineriv]

Hi shonkey,

Looking at your problem, I think your issue is with your power supply.

Your symptoms look very similar to what myself and quite a few others have had recently.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/VSS1-in-constant-loop/td-p/2335822

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-V1-not-connecting/td-p/1995879

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-working/m-p/2336935#M66467

Unfortunately the only easy way to diagnose this problem is to obtain a replacement power supply which are readily available from Amazon or Ebay for around £10.

Good luck.

Mike.

[shonkey]

Hi Mike,

THanks for this. I tried 2 different power supplies and still no change.

i just am in a loop at the moment

lights 1, 2 and 3

then 2

then 1 and 3

[Retired-Laura]

Hi @shonkey

As you’ve changed your router, please make sure the port forwarding is correct.

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Cheers,

Laura

[shonkey]

Hi Laura,

All ports are forwarded as i ensured that this happened when the router was switched out.

Thanks

[Jenny]

Hi @shonkey

Please provide another speedtest as your original one was quite low. If you’ve got other devices using the bandwidth, this will affect it.

The only other way we can rule out a fault with the Sure Signal itself is for you to try using it at a different location (a friend or family member’s for example).

When you try this, please leave it connected for 24 hours.

Thanks,

Jenny