Sure signal 3

[mikehux]

I accepted a sure signal box to stay with Vodafone as the signal is so poor in my house.
The box rarely works, and I'm not prepared to spend a hour on the phone ( which of course doesn't have a signal indoors!) trying it get it back on-line each time it fails.
It has worked on occasion so internet connection is ok, but now just has the red light and slow flashing internet white light.
Any suggestions for a permanent fix?

[mikehux]

No response on here so called 191 who eventually told me I have to send the box back.
Do these box actually work well for anyone.
There's a lot of people having problems on here and I'm wondering if I'm just wasting my time??

[Retired-Kay]

Hi mikehux,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[mikehux]

Hi Kay,

info as requested..

ip = 5.71.70.75

ping test 49ms B*

DL 5.96 mbps UL 0.67mbps

tracert results:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 51 ms 54 ms 54 ms ip-89-200-131-107.ov.easynet.net [89.200.131.107
]
4 48 ms 49 ms 48 ms ae99.edge3.London2.Level3.net [212.187.201.57]
5 51 ms 48 ms 53 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]

6 49 ms 50 ms 48 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 47 ms 47 ms 47 ms ae-42-42.ebr1.London1.Level3.net [4.69.167.22]
8 47 ms 49 ms 47 ms ae-57-112.csw1.London1.Level3.net [4.69.153.118]

9 47 ms 47 ms 47 ms ae-122-3508.edge4.London1.Level3.net [4.69.166.1
3]
10 66 ms 63 ms 62 ms 195.50.122.66
11 62 ms 62 ms 62 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

[Retired-Dave]

Hi mikehux,

Those details all look fine.

Do you have the Sure Signal serial number so i can look into things a little closer for you?

Dave

[mikehux]

SN 40132628609

[Retired-Kay]

Hi mikehux, 

I've done a resync for you, please do a reset to complete this process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let me know how you get on, 

Kay

[mikehux]

Hi,

Ive actually been sent a new box and all registered and set up ok, very efficient. However..

It works up to a point but I have to restart it at least once a day.

Will be showing flashing red bar with 1st light steady orange till restarted.

Maybe the way forward is an app for the phone, that routes calls over ip? any plans.. I know O2 do one?

mike

[mikehux]

box also dropping connection mid call and loosing connection?

any suggestions please

[Retired-Dave]

Hi mikehux,

Do you have the serial number of the new Sure Signal?

Also, are you able to run a speed test, trace route, etc when it drops? This may just show if something's stunted your connection speed for us.

I'd also suggest checking that the Maximum Transmission Unit (MTU) on the router is set to 1500. If it won't go that high, use the highest value available.

Dave