Sure signal V3,all lights ok,but no signal

[davebrow]

Suddenly stopped working,lights 1,2,and 3 all lit,but no 3G signal on the phones

[BandOfBrothers]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

[davebrow]

Thanks for your reply

I had already seen the links,the issue I have says contact live help,which comes up page not available!

[cineriv]

Hi Dave,

Yes that link is out of date!

This is now the active link .......

http://www.vodafone.co.uk/contact-us/index.htm

Just answer the 2 account questions, then scroll to the bottom of the page where you will find the Live help button.

Regards,

Mike.

[davebrow]

Thanks Mike
Will have a look tomorrow

[Retired-Charles]

@davebrow - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[davebrow]

Hi Charles

Thanks for your reply,I did the factory reset and it seems to have resolved the problem for now