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18-05-2016 02:21 PM
Any ideas how to get this to work on the above router. I have fibre broadband with plusnet.
The red light is flashing and i have the right hand orange light as a phone in brackets. According to the manual this is not connecting to the internet.
Speed Test: 9.65 downloading
I.P: 217.39.19.219
Sure Signal Serial Number: 42160555779
Traceroute:
C:\Users\Donna>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 2 ms 3 ms dsldevice.lan [192.168.1.254]
2 16 ms 19 ms 19 ms lo0.12.Central12.ptw-bng02.plus.net [195.166.130.205]
3 18 ms 17 ms 17 ms irb.12.ptw-cr01.plus.net [84.93.249.33]
4 17 ms 18 ms 23 ms 195.99.126.138
5 22 ms 78 ms 22 ms 109.159.254.192
6 19 ms 19 ms 20 ms 109.159.254.203
7 19 ms 18 ms 17 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 18 ms 19 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
18-07-2016 04:41 PM
18-07-2016 04:56 PM
That's great, i'll take a look.
thanks again
21-07-2016 12:36 PM
I have an update - my sure signal v3 has now started working with the Sagecom 2704n Plusnet Router (its only taken a week) - I did speak to customer relations (the highest level of customer support) to find out what Vodafone did to finally fix the issue so I could share with the forum but was told what works for me might not work for anyone one else.
regards
CG2016
21-07-2016 05:02 PM
Another update - it stopped working again about 10 mins after posting my previous comment funny enough when i was talking to Vodafone customer relations at the time!!!!!!!! I had to leave home to get a working signal and was passed to the sure signal team who said it will take another 2-3 days to fix - by the time i got home it was working again.
Regards
CG2016
21-07-2016 05:08 PM
Sounds like you should either ditch vodafone and go for someone like Three who have a Wifi calling app, or change your router.