Sure signal all lights on.

[Oobermann]

But I've got no signal. No issues at all until I've come home from work. iPhone 5 won't pick up signal (been working fine for months) all other handsets registered have signal. Reset network settings on iPhone. Restarted sure signal box. Still no joy.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[allegoricus]

"Have you noticed, i've never been impressed with your friends from New York and London"

Still trying to figure this one out.

[Retired-Andy]

Hi Oobermann,

Has your Sure Signal come back online yet? If not can you provide the information requested by Matt and we’ll be able to assist further.

Thanks

Andrew