Sure signal and network coverage

[lk37]

Having moved to Vodafone 3yrs ago, (due to much better coverage in the area....!), got home to no signal that evening, got a sure signal and also informed mast problem in the area, coverage back.
Upgraded broadband to bt infinity, sure signal quit...apparently not compatible with bt infinity?!?!
General signal did improve in the area so sure signal account was suspended due to inactivity.
But recently network coverage has been dire, regularly without signal, keep getting told no fault in the area when I contact Vodafone.
Is there a bt infinity compatible sure signal available yet or do I have to continue paying for this rubbish service until my contract is up? (Is it possible to end contract sooner?)
Thanks.

[lk37]

Having moved to Vodafone 3yrs ago, (due to much better coverage in the area....!), got home to no signal that evening, got a sure signal and also informed mast problem in the area, coverage back.
Upgraded broadband to bt infinity, sure signal quit...apparently not compatible with bt infinity?!?!
General signal did improve in the area so sure signal account was suspended due to inactivity.
But recently network coverage has been dire, regularly without signal, keep getting told no fault in the area when I contact Vodafone.
Is there a bt infinity compatible sure signal available yet or do I have to continue paying for this rubbish service until my contract is up? (Is it possible to end contract sooner?)
Thanks.

[Retired-Matt_B]

Hi @lk37,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt