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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74280 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229949 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204349 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Unable to Track Order

Hello UK Vodafone. I ordered MOT E phone on 20th Nov and received a email stating the WEB order number. When i try to track the order, it says invalid order number. When i speak to customer service they say that they are expecting a huge shipping and...

saran2 by 2: Seeker
  • 15372 Views
  • 1 replies
  • 0 thanks

Sure Signal works fine, but not registered on My Vodafone

Hi, My Sure Signal is registered, or rather, WAS registered on My Vodafone and has been active for over six months. It works fine, you can see the Telephone icon light up when we make or receive a call. The only issue is that nothing appears in the S...

Suresignal suspended

I have talked to an online agent, followed by two members of the Vodafone team about getting my Suresignal enabled again. I am still waiting for a callback from last week regarding this. Can my sure signal please be re-enabled. Thanks. 

uzak1 by 2: Seeker
  • 21665 Views
  • 1 replies
  • 0 thanks

Resolved! video streaming/buffering

How to fix video streaming/ buffering all the time on my Vodafone smart 4. This never happened on my old lg e400. Yet this phone is newer. Please help

Can't buy a SureSignal - site not working

I have tried to order a SureSignal. (i) The link http://www.vodafone.co.uk/business/products-and-services/mobile-communication/mobile-voice-and-coverage/sure-signal/ opens OK, but when you click "Buy" you get a not found page (ii) If you try again yo...

cliff_g by 9: Established
  • 21808 Views
  • 1 replies
  • 0 thanks

Calls not going to voicemail

Even though I have activated my voicemail, calls are just ringing out and do not go to voicemail. I tried using the advice on other messages i.e. **61 etc to reduce the time before going to voicemail but get a message saying MMI number cannot be conn...

Breninio by 1: Seeker
  • 40542 Views
  • 3 replies
  • 0 thanks

Resolved! Sure Signal v1 Not Working since 15.11.2014

Hi, I have a SureSignal v1 which has been working fine for about 4 years. It has lost connectivity since last Saturday (similar to many other posts on the forum) with light 1 solid, light 2 flashing and occasionally light 1 & 2 solid and light 4 flas...

mikey47 by 2: Seeker
  • 22508 Views
  • 5 replies
  • 0 thanks

Remove "Vodafone Updates" App/Service

After dialgogue with Kasperskey support it appears the "Vodafone Updates" service on my new Galaxy Note 4 (KitKat 4.4) is preventing the Kaspersky Internet Security App from secure browsing. Kaspersky have suggested I get in touch with vodafone to es...

Resolved! Sure Signal v2 only power light on

Hi, Problems here with my sure signal V2-V Serial number 40120213869. Started playing up and losing the connection a few days ago. I rebooted the BT homehub 2.0 and it reset but now it only shows red light. When reset button is pressed the 2 white li...

manny729 by 2: Seeker
  • 25914 Views
  • 5 replies
  • 0 thanks

K3805-z drivers for Apple Yosemite

My vodafone K3805-z broadband not working in OSX Yosemite. Can Vodafone tell us when a driver will be available for the Vodafone K3805-z broadband for the new Apple OSX Yosemite.

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