Sure signal problem

[Motomot]

Hi, My plug in sure signal keeps crashing during phone calls on my iPhone 5 and rebooting with the red light flashing and the first internet light solid (red or orange?) I have the info below which you need to make a diagnosis: Speed test: Ping 31ms Download 7 mbps Upload 0.34 mbps Ping test: Packet loss 0% Ping 33 ms Jitter 1ms Grade A IP: 86.154.49.110 IPV6: ::ffff:569a:316e Sure Signal serial number: 40133853958 Trace Route results below: traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets 1 bthomehub (192.168.1.254) 26.061 ms 48.922 ms 48.572 ms 2 217.47.186.186 (217.47.186.186) 47.009 ms 15.032 ms 13.995 ms 3 217.47.187.161 (217.47.187.161) 13.952 ms 51.797 ms 43.962 ms 4 213.1.69.186 (213.1.69.186) 22.884 ms 82.503 ms 62.560 ms 5 31.55.165.77 (31.55.165.77) 46.104 ms 79.142 ms 56.855 ms 6 31.55.165.107 (31.55.165.107) 54.291 ms 62.579 ms 31.050 ms 7 acc1-10gige-4-2-2.mr.21cn-ipp.bt.net (109.159.250.116) 61.855 ms acc1-10gige-2-3-0.mr.21cn-ipp.bt.net (109.159.250.94) 60.681 ms acc1-10gige-0-3-0.mr.21cn-ipp.bt.net (109.159.250.82) 50.559 ms 8 core2-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.7) 31.837 ms core1-te0-0-0-17.ealing.ukcore.bt.net (109.159.250.24) 34.892 ms core2-te0-13-0-14.ilford.ukcore.bt.net (109.159.250.46) 33.436 ms 9 host213-121-193-156.ukcore.bt.net (213.121.193.156) 32.666 ms peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98) 29.581 ms 29.768 ms 10 lndgw2.arcor-ip.net (195.66.224.124) 32.314 ms 32.711 ms 33.518 ms 11 85.205.116.10 (85.205.116.10) 30.572 ms 31.345 ms 31.027 ms 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * 31 * * * 32 * * * 33 * * * 34 * * * 35 * * * 36 * * * 37 * * * 38 * * * 39 * * * 40 * * * 41 * * * 42 * * * 43 * * * 44 * * * 45 * * * 46 * * * 47 * * * 48 * * * 49 * * * 50 * * * 51 * * * 52 * * * 53 * * * 54 * * * 55 * * * 56 * * * 57 * * * 58 * * * 59 * * * 60 * * * 61 * * * 62 * * * 63 * * * 64 * * * tomapple:~ Eveling$ Please let me know what I have to do? Thanks

[Retired-Kay]

Hi Motomot, 

You upload speed is borderline of what the Sure Signal needs to function correctly. If any other devices in the house are connected to Internet this could cause some issues. 

Has this only just started happening or have you experienced issues since you started using it? We're also aware of a BT Home Hub compatibility issue, you can find more information on this here. 

Thanks, 

Kay