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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73719 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229858 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203310 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! SureSignal Deregister

I have a Sure Signal V1 that I have not used for 3 years - I no longer have the same phone account as when previsoulsy set-up (or email address) - so I need to dergister the Sure signal and register it to the new phone - Many thanks Rob

Resolved! Software updates

When is the android 5.1 released for the Vodafone smart ultra 6

Rich1512 by 2: Seeker
  • 13889 Views
  • 3 replies
  • 0 thanks

Sure Signal 1 needs resetting every day

My Sure Signal 1 used to occasionally drop signal and the bottom light would go out. This could be resolved by resetting it. Recently though, it needs to be reset every single day. Once it's gone through the resetting process, the signal comes back f...

Sure Signal v3 not working at my address

I have used a Sure Signal v2 for a while with no problems, until I switched to BT Infinity. After the switch it continued to work for 2 weeks, and then stopped working. I was sent a v3, but this does not work either. The power light flashes and the r...

Upgrading

I wanted to upgrade one of my numbers today, seemed the opperator was'nt in the mood for working... wanted me to go to a store, which I can't. think its time to start looking else where

morritos by 4: Newbie
  • 11511 Views
  • 1 replies
  • 0 thanks

Resolved! Sure SIgnal V3 Stopped Working at the Weekend

Hi, I have the SS V3 and it stopped working at the weekend, we now have the following lightsI have tried checking your troubleshooting guide but all of the links on the images fail, so think you have an issue with your guide. Thanks Andrew

SSv3ErrorLights.jpg
abeehoo by 2: Seeker
  • 17084 Views
  • 10 replies
  • 0 thanks

Resolved! Yet another person whose Sure Signal v3 won't connect

Hi all, Seems like there's a few similar posts, all recent ones. My SS worked fine for a few days but now won't connect. I've tried the reet option with no joy. One forum post (by Vodafone staff) asks for some detials, so here goes: Speed test - ping...

No 3G signal on phone from suresignal

I have a SureSignal version 3At some stage it must have worked because I know I have used data via it to set up the My Vodaphone app. However, now the phone (Galaxy A3) shows a strong signal but no 3G identifieer (or any other identifier - just the v...

webcraft by 2: Seeker
  • 15865 Views
  • 7 replies
  • 0 thanks

should i cancel iphone 6s upgrade - SIM only cheaper?

On Saturday, I upgraded to a 12-month contract, iPhone 6S 64gb, Red Value (8GB).  £64 a month, £229 upfront, for a total contract spend of £997. I notice today that if I purchased the phone outright (£619), and purchased a Voda sim only, Red Value (1...

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