Sure signal problem

[kevdor40]

i have a sure signal box, it has never really worked in the time ive had it, i just put up with it, however we also have a 3 box my husband uses which is perfect. can someone call me and help me to get it working.i paid £100 and wish i hadnt bothered. i have reset it, unplugged it, i have a bt home hub 3 . pleeeese help..thanx

[Jenny]

Hi kevdor40,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[kevdor40]

Your speed test results from here.
download 15.5

upload 0.88
Your ping test results from here.
ping 55ms
Your external IP address from here.

86.136.7.162

The results of a traceroute.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1  Destination host unreachable.

Trace complete.

C:\Documents and Settings\Owner>tracert.212.183.133.177
'tracert.212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  BThomehub.home [192.168.1.254]
  2    16 ms    16 ms    17 ms  217.32.142.193
  3    20 ms    20 ms    21 ms  217.32.142.238
  4    23 ms    22 ms    22 ms  212.140.206.226
  5    23 ms    23 ms    23 ms  31.55.165.67
  6    22 ms    22 ms    23 ms  31.55.165.107
  7    22 ms    23 ms    22 ms  acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.25
0.86]
  8    41 ms    32 ms    36 ms  core2-te0-4-0-0.ilford.ukcore.bt.net [109.159.25
0.3]
  9    29 ms    29 ms    29 ms  peer1-xe4-1-1.telehouse.ukcore.bt.net [213.121.1
93.156]
 10    32 ms    36 ms    35 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    30 ms    30 ms    29 ms  85.205.116.2
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

serial number 40131957256

[Retired-James]

Hi kevdor40,

Are both of the units on different internet connections?

Have you tried your Sure Signal on the same connection as the working one?

Does this work?

What light sequence do you see when the Sure Signal is switched on?

James

[kevdor40]

hi james

i have 3 ports on the back of the hub, i have tried taking out the 3 one and putting the sure lead in but it still doesnt work. the lights on are, red flashing one and 2 yellow ones on thanks...

[Retired-Kay]

Hi kevdor40, 

Did you try it on the same connection as the working one as James mentioned? 

Can you let me know which 2 out of the 4 lights are orange?

Thanks, 

Kay

[kevdor40]

i tried using the port my 3 signal box works on, but it still didnt work.

i have attached a picture of the lights.

thanks kay

[Retired-Dave]

Hi kevdor40,

The IPs and ports should be set automatically, but can you check these in case it didn't happen?

 Ports to be open for forwarding on the router:

 - 8

 - 50

 - 123

 - 500

 - 1723

 - 4500

IP ranges to be allowed on the router and firewall:

212.183.133.177-179

212.183.133.181-182

212.183.131.128-191

Also, try switching on Port Clamping in the Home Hub's VPN settings.

Dave

[kevdor40]

Thanks for the reply, being a complete newbie to this can you tell/help me to do thia, where will i find this to action. Thanks

[Gemma]

Hi nholbeche,

We’ve all been a newbie in the beginning.

You can see how to set up the port forwarding for your router using the guides here.

Thanks,

Gemma