Sure signal problem

[suntek]

Hi,

My sure signal is not working it is a sagem ver 1,lights 1,2 & 4 are lit but light 3 does not lit only when i carry out reset.

I have tried reset & deregistering & reregistering with no joy

speed test

ping  25ms

download 27.64 Mbps

Upload  4.15 Mbps

serial number 21221065796

IP 81.157.1.149

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ian>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 13 ms 14 ms 14 ms 217.32.141.131
3 15 ms 14 ms 14 ms 217.32.141.190
4 16 ms 17 ms 17 ms 212.140.235.82
5 17 ms 17 ms 17 ms 31.55.164.229
6 17 ms 16 ms 17 ms 31.55.164.109
7 17 ms 17 ms 17 ms 109.159.248.249
8 27 ms 22 ms 23 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.156]
9 21 ms 22 ms 22 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
10 25 ms 25 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 25 ms 25 ms 25 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Look forward to your reply

[Amanda]

Hi @Wendycatsaway 

It sounds like the Sure Signal is already registered to a different online account. 

Please try to log in to any old My Vodafone accounts you may have had. 

If you're still having issues then please speak to our Live help team. 

Thanks, 

Amanda 

[Wendycatsaway]

I tried the only other (very old) account I had at one time.  Refused login as invalid.

I'll try phohing again, but after 15 minutes yesterday waiting foir a technician  I gave up.  I'll try next week.

Frustrating.....

[benjrayner]

I registered my sure signal recently and all worked brilliantly. Had to unplug it when I was sorting some other things out and now, even after a reset it's not working. Red light flashing a phone using sure signal light on but no other lights and my phone isn't registering.

[Retired-Charles]

@benjrayner - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
  
  
• Your ping test results from here.
  
  
• Your external IP address from here.
  
  
• The results of a traceroute.
  
  
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
   
   
2. Type CMD into the Run box and press enter/click ok
   
   
3. A black box will appear.
   
   
4. In this box type tracert 212.183.133.177 press Enter
   
   
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[rachevs]

My Sure Signal v3 has stopped connecting to my iphone 5s.

It connects to my husbands but after reseting several times it still won't pick mine up.  It has been like this for over a week.

Serial number: 40134972658

Thank you.

[Gemma]

Hi everyone,

@Wendycatsaway – If this isn’t resolved yet, please send us your details by following the instructions in this private message. 

@rachevs – Please check your 3G is turned in your settings menu.

If it’s still not working, try adding and then removing your number from your Sure Signal account.

Thanks,

Gemma

[rachevs]

Thanks, we have sorted now. After reseting the SS it meant that my number had to be re registered. Working ok now. x

[Wendycatsaway]

This is getting silly.  I followed your instructions detailed in the Private Message.  I got a response by emais:

"We don’t use this email address anymore, so our advisers won’t get your message. Don’t worry, you can chat to an adviser online instead – they’re available 24 hours a day, 7 days a week.".  This was followed by all the details I had entered as requested into the form you asked me to fill in.

Come on Vodafone, sort this out.  I cannot afford to spend hours holding on to a continually busy customer service phone line. 

Judging by early exchanges on this topic, this keeps happening to people over and over again.  WHat more information can I give you over the phone than I have already?

[stevepiano]

tried trouble shooting but no success.

Just a constant flashing circular light ( next to power light )

[Gemma]

Hi everyone,

@Wendycatsaway – The routing code wasn’t entered in the subject field.

I’ve found your email and moved it to our inbox. We’ll be in touch as soon as we can.

@stevepiano – Please let us know: 

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma