Sure signal problem

[LeoRoberts]

here is my tracert im having problems with my phone connecting to sure signal 3 the lights are on to say its ready to use but my phones not picking it up

 1  (192.168.0.1)  2.018 ms  1.507 ms  1.861 ms

 2  * * *

 3  ip-84-38-37-68.easynet.co.uk (84.38.37.68)  22.580 ms  16.219 ms

    ip-84-38-37-66.easynet.co.uk (84.38.37.66)  19.847 ms

 4  ae51.edge6.london1.level3.net (212.113.9.53)  14.852 ms  15.899 ms  15.603 ms

 5  vl-3515-ve-129.csw1.london1.level3.net (4.69.166.74)  14.586 ms

    vl-3513-ve-127.csw1.london1.level3.net (4.69.166.66)  15.841 ms

    vl-3514-ve-128.csw1.london1.level3.net (4.69.166.70)  14.732 ms

 6  ae-116-3502.edge3.london1.level3.net (4.69.166.134)  14.532 ms

    ae-227-3603.edge3.london1.level3.net (4.69.166.154)  42.785 ms

    ae-118-3504.edge3.london1.level3.net (4.69.166.142)  15.305 ms

 7  cable-wirel.edge3.london1.level3.net (195.50.124.26)  97.711 ms  97.327 ms  99.485 ms

 8  195.2.30.61 (195.2.30.61)  104.219 ms  92.724 ms  100.578 ms

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

[Retired-Matt_B]

Hi LeoRoberts,

The traceroute looks fine. Could you please reply with the following information:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

This will help us get the quickest possible resolution for you.

Thanks,

Matt B