A few months back we went a week without any vf connections due to SS going down and SS is the only way VF will work at our location, this instance resulted in our landline bill being double that month, as well as still having to pay VF for the privalege of 2 mobiles that couldn't be used.
We have been experiencing ever increasing periods of outage this week, to a rediculous 5 hours today. Can you please therefore investigate our results and ensure any fixes that must be made are made.
speed test results 11ms
ping test results 17ms
external IP address 86.137.158.87
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 2 ms 1 ms 1 ms BTHomeHub.home [192.168.1.254]
2 154 ms 354 ms 466 ms 213.123.107.250
3 16 ms 14 ms 14 ms 217.32.98.161
4 17 ms 17 ms 16 ms 213.1.69.214
5 15 ms 15 ms 16 ms 217.41.168.102
6 16 ms 16 ms 16 ms 217.41.168.41
7 16 ms 15 ms 16 ms 217.41.168.107
8 18 ms 17 ms 17 ms acc1-10GigE-0-1-0-5.l-far.21cn-ipp.bt.net [109.159.249.82]
9 19 ms 17 ms 16 ms core3-te0-0-0-14.faraday.ukcore.bt.net [109.159.249.1]
10 17 ms 17 ms 16 ms peer6-BE7.telehouse.ukcore.bt.net [213.121.193.179]
11 17 ms 15 ms 16 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
12 16 ms 16 ms 17 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Sure Signal serial number: 40132210150
Fingers crossed there is an improvement.
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