Sure signal red light only please fix!

[Ishbel]

Hi sure signal box is solid red light, have tried resetting a number of times today and no difference. Is there something you can do, serial number is 40120239666 a number of people in the area have been commenting on problems with sure signal this week. Is there a network fault?

[Sukhi]

Hi Ishbel, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Ishbel]

Hi Sukhi

Thanks for the reply.  the serial number for the box is:  40120239666

We've been using this sure signal for quite a while now with no problems.  There have been no changes made in equipment, it just won't reset from the red light so can't use!  Results requested are below

Speed test 62 ms

Download 3.85

Upload 0.40

Ping 55ms

Jitter 3ms

gradeB*

ip 213.123.4.144

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]

  2    38 ms    38 ms    38 ms  217.32.95.58

  3    39 ms    37 ms    38 ms  217.32.95.161

  4    46 ms    48 ms    47 ms  213.1.69.74

  5    53 ms    47 ms    47 ms  31.55.165.51

  6    46 ms    51 ms    48 ms  31.55.165.107

  7    46 ms    46 ms    50 ms  acc1-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.25

0.70]

  8    54 ms    57 ms    57 ms  core1-te0-13-0-15.ealing.ukcore.bt.net [109.159.

250.34]

  9    53 ms    53 ms    57 ms  peer1-xe1-0-0.telehouse.ukcore.bt.net [109.159.2

54.98]

 10    56 ms    59 ms    59 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    55 ms    55 ms    55 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *

[AliMo]

I am also the same - below are details as requested above:

Speed test 65 ms
Download 2.40
Upload 0.38

Ping 67ms
Jitter 1msgradeB*
ip 46.208.172.185
Serial number : 40111103467

I have a mac so not sure how I do that Traceroute.

Hope you can help - thank you in anticipation

Alison

[Retired-James]

Hi Guys,

Everything looks fine with the tests that you’ve done.

Are you aware of any updates being done by BT?

Also, which Home Hubs are you using?

In the meantime, I’ve also re-synced both of the Sure Signals.

James

[AliMo]

Hello James, thanks for reply.  Mine is plusnet Gateway.  We had our power off yesterday - it doesnt usually mess it up though.  The first thing we found though, as nothing worked on it last night, was the adaptor had no power.  So now we have one of those universal adaptors and it's on.  I've reset it (again) and the 2 white lights are either flashing and then they go constant.  Then they both go off....  That's when I reset it again.  Maybe I'm not waiting long enough?

Thanks,

Alison

[AliMo]

Hello again - 40 minutes later and the power light is on and the other two white lights are still flashing.

Can you throw any light on this please?

Thanks,

Alison

[Ishbel]

Hi James

That's mine going again. I reset, made no difference, so I turned the power off, waited 5 minutes, reset and it's connecting fine now. I appreciate the help, thanks

[Gemma]

Hi,

@Alison – I can see your Sure Signal made contact with the network at 09:43pm yesterday.

Please could you confirm if everything’s now up and running?

@Ishbel – Thanks for letting us know.  

Thanks,

Gemma

[AliMo]

Hello Gemma,

Well, that's weird!  I left it on all night after I'd re-set it for the umpteenth time.  It was doing all different flashings and even all lights were solid for a long time.  This morning, all lights are off and even the power light is off.  I guess that's it?

Thanks,

Alison