Sure signal rubbish

[Monico591]

ive gt a sure signal v2 and for the past 3 days I've just had the 1st flashing light constantly. I've tried resetting it and nothing happened tried ringing your team and they said I just had to buy the new sure signal which I think is a joke.

[Jenny]

Hi Monico591,  

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[StewartCobb]

Jenny

I've read the posts and there are many reporting similar issues to me. Is this a coincidence?

I can reset the sure signal 2, which is linked to a BT Hub3, and it works for about 24 hrs then reverts to a flashing system light.

Please confirm if this is a vodafone issue and whether it's being addressed

[Sukhi]

Hi guys,

This is under invetigation see here for more details.

Thanks,

Sukhi

[luckypants]

Hi Monico

What they are not telling you is that the first two pages on this forum are now filled by people reporting exactly the same issue as you - old and new users alike (myself included). Unfortunately bad timing has meant you are trying to set up your suresignal during a what appears to be an outage in the Vodafone Suresignal network. Vodafone are not saying anything on this forum, but a number of people have reported the help desk as saying there is an outage.

Sorry to be the harbinger of doom!

[Monico591]

That link just says access denied.

[jaypeecee]

"That link just says access denied".

And that just about sums it up!

Vodafone, shame on you! I see no reason to continue with your deplorable service. I'm going elsewhere.

JPC

[drey_p]

That is because the post has been moved and is now housed here