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john866903 · ‎21-08-2014

Hi my sure signal works when it want sometimes connects to phone then it doesn't worked fine before I went away for a few days now this problem maybe I need a update or something
Thanks

Gemma · ‎21-08-2014

Hi john866903,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

View solution in original position

john866903 · ‎24-08-2014

Box keeps going down to 1 light then boots back up

Ben_H · ‎25-08-2014

Hi john866903,

As the firmware has updated, I'd try repositioning the Sure Signal to another part of your home and testing another Ethernet cable.

Let me know how you get on.

Cheers,

Ben

john866903 · ‎25-08-2014

Still same just reverts back to as if I've just plugged it in then works for a bit and does same I've about had it with vodafone can't make call from indoors it's like the 80s

Sukhi · ‎25-08-2014

Hi john866903,

I'd recommend testing the Sure Signal at a different location, maybe around a friend’s house. This will help determine where the issue lies.

Thanks,

Sukhi

john866903 · ‎26-08-2014

Can't really do that so think I'll be leaving vodafone this is ridiculous can't make any calls from home poor

john866903 · ‎28-08-2014

I am paying for a phone that I can't use no more what can I do this is not good

Phil · ‎28-08-2014

Hi john866903,

We need to determine where the issues is so we can get you back up and running.

Please try the Sure Signal at a friend, family or neighbours location and we'll be able to help further.

Thanks,

Phil

john866903 · ‎29-08-2014

Ok it's been tested tonight at another address and it does exactly the same please help it's driving me nuts

KalpeshKhetia · ‎30-08-2014

Hi, I'm having the same problems as John. My stats, below: Download: 64.10mbps Upload: 18.67mbps Ping 19ms; Jitter 1ms IP address: 80.229.157.167 Sure Signal Serial number: 21230494862 traceroute stats in attachment. I have 3 lines with Vodafone, all reliant on the sure signal service, all pointless if it doesn't work. I'm desperate now, been going on since the 18th August, have called customer service on numerous occasions to no avail. I'd be grateful for a fix. Thanks, Kalpesh

Ben_H · ‎01-09-2014

Hi folks,

@john866903 - If the Sure Signal doesn't work at another location, then that would point to a fault with your unit.

As the warranty expired some time ago, we'll be unable to repair it. However you can purchase a new one here or in store.

Kalpesh - I can see your unit updated early yesterday morning. Has this since been sorted?

If not, let me know if you've already tested another Ethernet cable and tried the Sure Signal at a friend or relatives for an hour or so.

Thanks,

Ben

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