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21-08-2014 11:45 AM
Thanks
Solved! Go to best answer.
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21-08-2014 02:42 PM
Hi john866903,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Gemma
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21-08-2014 02:42 PM
Hi john866903,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Gemma
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21-08-2014 04:16 PM
Thanks
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22-08-2014 12:16 PM
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22-08-2014 12:22 PM
Maybe me n family should just get new sims
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22-08-2014 12:58 PM
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22-08-2014 01:37 PM
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22-08-2014 02:19 PM - edited 22-08-2014 02:49 PM
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22-08-2014 02:55 PM
serial no : 21229607821
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22-08-2014 05:53 PM
Hi john866903,
The Sure Signal hit our servers in the early hours of this morning.
I've sent through a resync.
To make sure the resync completes, please follow these instructions:
- Hold down the reset button until all the lights show/flash (about 30 seconds)
- Keeping the reset button held down, remove then re-insert the power lead
- Once all the lights display, release the reset button
- The Sure Signal will come online in about an hour
Thanks,
Ian