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21-08-2014 11:45 AM
Thanks
Solved! Go to best answer.
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21-08-2014 02:42 PM
Hi john866903,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks,
Gemma
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24-08-2014 11:00 AM
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25-08-2014 09:16 AM
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25-08-2014 01:20 PM
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26-08-2014 04:52 PM
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28-08-2014 11:18 AM
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28-08-2014 02:32 PM
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29-08-2014 09:57 PM
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30-08-2014 12:48 AM
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01-09-2014 12:28 PM
Hi folks,
@john866903 - If the Sure Signal doesn't work at another location, then that would point to a fault with your unit.
As the warranty expired some time ago, we'll be unable to repair it. However you can purchase a new one here or in store.
Kalpesh - I can see your unit updated early yesterday morning. Has this since been sorted?
If not, let me know if you've already tested another Ethernet cable and tried the Sure Signal at a friend or relatives for an hour or so.
Thanks,
Ben