Sure signal v3 problem

[Ianhbaxter]

Hi.
Serial number is 40124144649
Shows as active in dashboard. Was working perfectly until recently. And other suresignal on same router working just fine.
Many Thanks.
Ian

[Ianhbaxter]

Bump.
Should add that I've worked my way through the troubleshooting guide.
Any help appreciated.
Thanks

[Retired-James]

Hi Ianhbaxter

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[Ianhbaxter]

Thanks. I have followed troubleshooting and done factory re-set, etc. As I said before, this used to work just fine and my other SSignal is great, but it just suddenly stopped working. So I would appreciate a re-synch please. Thanks

http://www.speedtest.net/my-result/3274705216

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/92709347.png[/IMG][/URL]

or

http://www.pingtest.net/result/92709789.png

86.132.137.229

::ffff:5684:89e5

ians-mac-mini:~ ianhbaxter$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  5.535 ms  10.462 ms  7.126 ms

 2  217.32.147.108 (217.32.147.108)  20.895 ms  22.666 ms  28.610 ms

 3  217.32.147.174 (217.32.147.174)  30.758 ms  39.625 ms  21.100 ms

 4  217.32.145.106 (217.32.145.106)  25.573 ms  26.147 ms  30.839 ms

 5  217.41.169.203 (217.41.169.203)  24.374 ms  24.445 ms  24.306 ms

 6  217.41.169.109 (217.41.169.109)  27.181 ms  27.663 ms  29.813 ms

 7  acc2-10gige-3-3-0.sf.21cn-ipp.bt.net (109.159.251.219)  30.819 ms

    acc2-xe-4-3-0.sf.21cn-ipp.bt.net (109.159.251.231)  28.500 ms

    acc2-xe-5-1-2.sf.21cn-ipp.bt.net (109.159.251.243)  24.478 ms

 8  core2-te-0-4-0-17.ealing.ukcore.bt.net (109.159.251.61)  37.649 ms

    core1-te0-0-0-6.ilford.ukcore.bt.net (109.159.251.157)  40.602 ms

    core2-te-0-13-0-12.ealing.ukcore.bt.net (109.159.251.177)  34.055 ms

 9  peer1-xe10-1-0.telehouse.ukcore.bt.net (109.159.254.110)  37.855 ms  37.534 ms

    peer1-xe9-0-0.telehouse.ukcore.bt.net (109.159.254.120)  32.627 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  81.344 ms  36.648 ms  35.676 ms

11  85.205.116.14 (85.205.116.14)  32.361 ms  43.575 ms  46.894 ms

[Retired-Dave]

Hi Ianhbaxter,

Those results all look OK. Not surprising if the other Sure Signal's working, but best to check in case the line was only able to run one box.

I've given it a resync, so please follow these steps for a full reset:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Dave