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Solution

Sure signal working on 1 phone not others

Whiter74
2: Seeker
2: Seeker

‎17-08-2013 09:48 AM

Hi I have ver 1 sure signal setup yesterday and its working ok on my contract phone ok, but not my other family pay as you go phones . They are all 3G compatible and all received text saying the can use it
Any ideas people?
Ta Paul
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1 REPLY 1

Retired-Andy
Moderator (Retired)
Moderator (Retired)

‎19-08-2013 10:41 AM

Hi Paul,  

 

As you’ve received the message saying that the PAYG phones can use the Sure Signal, then there shouldn’t be an issue.

 

Check your admin panel to make sure that all the numbers are showing on your Sure Signal users list.

 

If they are then I’d recommend a reset if the unit.

 

To do this:-

 

  • Hold down the reset button until all the lights show/flash (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead
  • Once all the lights display, release the reset button
  • The Sure Signal will come online in about an hour

 

If this doesn’t work for you, post your serial number and we’ll be able to dig a little deeper.

 

Cheers,

 

Andrew

 

If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.

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