Sure signal

[stevemeek82]

I upgraded my handset yesterday and as such was given a new sim. The handset is now fully functional however the sure signal seems to be ignoring it. I thought I would simply log in to my account and delete my number, then just re-add it again...... but it seems not. Vodafone have upgraded their website, for so much worse, and now there are NO options to view my sure signal dashboard or even register a new one. I have tried calling about this today, 5 times since 16:30 and each time waited 20 minutes before just hanging up (apart from the last two when I was greeted with a pre-recorded message saying theres an emergency and we can't talk, nice one).

So my question is this, how does one now manage their own sure signal nowadays as my ability to have a sensible conversation with a customer services agent is wearing a bit thin.

[coops18]

I'm having the same issue, spent over a hour on live chat but with no luck.

[Retired-Sarah]

Hi @stevemeek82 and @coops18

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[stevemeek82]

I am totally confused as to why I need to run speed tests and pings in order to verify the fault. There are 3 other numbers that use this SS daily, all work fine (and get 3G) which I took as an understanding that its not a connection issue.

All I want to know is how do I delete and re-add my own phone (administrator number) to this sure signal since the websitre functionality has been 'removed'. Co-incidentally the new website update also completey overules the Sure Signal help pages as almost oll of the help topics direct you to click (generally the first instruction) on a link that no longer exists.

[stevemeek82]

My speed test

My pingtest

IP Address: 217.39.85.161

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 9 ms 6 ms 5 ms BThomehub.home [192.168.1.254]
2 70 ms 33 ms 34 ms 217.47.41.58
3 33 ms 32 ms 33 ms 217.47.41.193
4 38 ms 38 ms 38 ms 213.1.69.30
5 38 ms 37 ms 40 ms 31.55.164.103
6 36 ms 36 ms 36 ms 31.55.164.231
7 38 ms 41 ms 38 ms 31.55.164.109
8 37 ms 37 ms 38 ms 109.159.248.211
9 44 ms 43 ms 45 ms core1-te0-15-0-17.ealing.ukcore.bt.net [109.159.
248.34]
10 43 ms 43 ms 42 ms peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.124]
11 62 ms 56 ms 43 ms lndgw2.arcor-ip.net [195.66.224.124]
12 44 ms 43 ms 43 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

VSS Serial: 40122439074

Hope that helps

[coops18 · Accepted solution]

Just dialed 191 and got sorted, only took 25 mins and no need to do a ping test 😉

[stevemeek82]

For future reference to ANYBODY looking for the Sure Signal management page.

When you log in to your account you'll get a list of the numbers on your phone account, click on ANY of them. On the left there will be an option "managed services" and if you click that you'll find the sure signal dashboard.