Sure signal

[Jennruss]

I have replaced my SIM card and I am unable to connect to my sure signal device.  I heard you need to resync

 Please....tku

seriel no: 42141901563

[BandOfBrothers]

Hi

General advice after performing a sim swap from the Tech Team is to de register the number for 24 hours and then re register after that period of time. 

Ref Message 2 in ->

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-signal-not-connecting-after-sim-swap/m-p/2...

[Jennruss]

When I say sim was replaced ....number remains the same just sim was faulty!!

[BandOfBrothers]

Hi

Yes that's a sim swap where Vodafone move the mobile number and tariff from one SIM card to another.