Sure signal

[Fredham123]

Having a nightmare with new sure signal . My old 3 year old sure plug always worked. Buy a new one plug in wait fir set up. Registered it. Not working. Called Vodafone 4 times they tell me upload speed to slow. They tell me to call Bt and tell them to change speed. Phones Bt can't do that. Go back to voda phone. Why did my old unit work fine. New one won't upload. Red light on and first white light slowly flashing for two days. Reset it 5 times but still no good Help HELP

[BandOfBrothers]

Hi @Fredham123

Please take a look through these Sure Signal Trouble Shooting threads :



https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

Hopefully something in the above will help. 

[Fredham123]

Done a reset
Lights are on under unit
Orange and green.
Lead works
Boardband working
Red light on
White light slowly flashing
Been here before 6 times now. Have to wait again for a few hours to see if it works
Enabled DHPC
I am not impressed with this
My old sure box worked no problem

[Fredham123]

Not working

[DaveCD]

@Fredham123,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:

• Your speed test results 

• Your ping test results

• Your external IP address

• The Sure Signal Serial number

• The lights you're seeing on the Sure Signal

• The results of a traceroute

VSS Traceroute command

• On a PC:

• Click on Start and select Run

• Type CMD into the Run box and press enter/click ok

• A black box will appear

• In this box type tracert 212.183.133.177 press Enter

• Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

[Fredham123]

DaveCD
Taking the sure signal back getting my money back
I spent another 30 mins on the phone today to sure signal time and they said it won't work with 0.48 upload speed
Even thou I have had 2 sure boxes before
So had enough spending my time and efforts
It's going back today refund